Package going to FP was lost or stolen.

[Sylly]

I have sold quite a few items to Fashionphile over the last two years, all without a hitch. Until last month. I accepted an offer for two items, for a total of $1150. I live in the same state, so items always arrive quickly. But there is always some anxiety putting your expensive items in a box and shipping them off, especially nowadays with so much theft happening everywhere. I always follow the tracking info and breathe a big sigh of relief when my items arrive safely. But this time was different; tracking info said it was out for delivery on April 14th, but it never delivered. This was on a Thursday, so I figured it would be delivered on Friday. Nope. When Saturday came and went with no delivery, my stomach was in knots. I called FP Monday morning and spoke to the claims department. The person I spoke to could not have been nicer. She reassured me that they would be filing a claim for UPS to open an investigation of what happened to my package. The only thing I had to do on my end was to send a picture of my drop off receipt via email to FP. They said the claim would be settled by May 6th (and this was April 18th).

First thing in the morning on May 6th I got an email from FP stating that unfortunately my package was not found, but they believed I sent the package in good faith, and they would be paying me. They initiated the payment to me via bank transfer on Monday the 9th, and the payment showed up in my account this morning, May 10th.

Since I know so many of you share the same fear of a lost package containing expensive items, I wanted to share my experience with you all. I actually do not know the details of the UPS investigation and whether my package was lost or stolen, and whether or not UPS is reimbursing them. All I know that they were very helpful and supportive, and I was reimbursed in the end. At no time did they say I might not get paid. So that was a big relief.

 

[idlehen]

Thanks for sharing and I'm glad you got your money! I assume FP insures all their tracking labels but you never know. I'm also happy to hear a positive experience with FP's customer support.

 

[tlilrascal]

Thanks for sharing your positive experience with them.

 

[caannie]

I have sold quite a few items to Fashionphile over the last two years, all without a hitch. Until last month. I accepted an offer for two items, for a total of $1150. I live in the same state, so items always arrive quickly. But there is always some anxiety putting your expensive items in a box and shipping them off, especially nowadays with so much theft happening everywhere. I always follow the tracking info and breathe a big sigh of relief when my items arrive safely. But this time was different; tracking info said it was out for delivery on April 14th, but it never delivered. This was on a Thursday, so I figured it would be delivered on Friday. Nope. When Saturday came and went with no delivery, my stomach was in knots. I called FP Monday morning and spoke to the claims department. The person I spoke to could not have been nicer. She reassured me that they would be filing a claim for UPS to open an investigation of what happened to my package. The only thing I had to do on my end was to send a picture of my drop off receipt via email to FP. They said the claim would be settled by May 6th (and this was April 18th).

First thing in the morning on May 6th I got an email from FP stating that unfortunately my package was not found, but they believed I sent the package in good faith, and they would be paying me. They initiated the payment to me via bank transfer on Monday the 9th, and the payment showed up in my account this morning, May 10th.

Since I know so many of you share the same fear of a lost package containing expensive items, I wanted to share my experience with you all. I actually do not know the details of the UPS investigation and whether my package was lost or stolen, and whether or not UPS is reimbursing them. All I know that they were very helpful and supportive, and I was reimbursed in the end. At no time did they say I might not get paid. So that was a big relief.

Exactly the same thing happened to me. I had two items totalling $850 out for delivery to FP (the Moonachie, NJ location) on April 25th. The package was never delivered. It's status on UPS changed from "out for delivery" to "processing." After 3 days I contacted FP Claims. They had me email my UPS dropoff receipt and they initiated an investigation with UPS. Their email said specifically I would receive an update on May 10 and a final decision by the 18th of May. Today I did indeed receive an update saying they expected the investigation would be concluded by May 18th or before. The tracking on my UPS package changed to "Investigation Opened" today as well.

I was hoping maybe the box would eventually turn up, but it's good to know they will hopefully reimburse me if it doesn't. I bet UPS is getting tired of huge insurance payouts and firing some drivers. I'm also wondering if my box disappeared because it was small (2 wallets).

 

[Sylly]

Exactly the same thing happened to me. I had two items totalling $850 out for delivery to FP (the Moonachie, NJ location) on April 25th. The package was never delivered. It's status on UPS changed from "out for delivery" to "processing." After 3 days I contacted FP Claims. They had me email my UPS dropoff receipt and they initiated an investigation with UPS. Their email said specifically I would receive an update on May 10 and a final decision by the 18th of May. Today I did indeed receive an update saying they expected the investigation would be concluded by May 18th or before. The tracking on my UPS package changed to "Investigation Opened" today as well.

I was hoping maybe the box would eventually turn up, but it's good to know they will hopefully reimburse me if it doesn't. I bet UPS is getting tired of huge insurance payouts and firing some drivers. I'm also wondering if my box disappeared because it was small (2 wallets).

Sorry to hear you are also dealing with this. I was thinking the same thing; my package was small as well - a flat card holder and a pair of earrings. So maybe the small boxed get lost easier.

But at least we know we won’t suffer the financial loss.

 

[caannie]

Sorry to hear you are also dealing with this. I was thinking the same thing; my package was small as well - a flat card holder and a pair of earrings. So maybe the small boxed get lost easier.

But at least we know we won’t suffer the financial loss.

Did yours also go to the New Jersey location? I sent another wallet recently but put it in a bigger box. It occurred to me than not only are small boxes easy to conceal, someone might think a smaller box could contain very valuable items like jewelry.

 

[Sylly]

Did yours also go to the New Jersey location? I sent another wallet recently but put it in a bigger box. It occurred to me than not only are small boxes easy to conceal, someone might think a smaller box could contain very valuable items like jewelry.

Mine was the Southern California location.

 

[7h5f921]

Crazy! I am sure someone at UPS is going to be in huge trouble. I am glad you are getting paid though. It is scary that so much dishonesty is just everywhere.

 

[caannie]

Today was the day that Fashionphile was supposed to get back to me about my two items lost by UPS. First thing this morning I received an email that the investigation hasn't turned up the package and Fashionphile will be honoring my original quotes for the two lost items. The payment for them is already showing on my dashboard. So that's a huge relief and I'm pleased that FP has a reliable system in place for UPS claims.

 

[Sylly]

Today was the day that Fashionphile was supposed to get back to me about my two items lost by UPS. First thing this morning I received an email that the investigation hasn't turned up the package and Fashionphile will be honoring my original quotes for the two lost items. The payment for them is already showing on my dashboard. So that's a huge relief and I'm pleased that FP has a reliable system in place for UPS claims.

Today was the day that Fashionphile was supposed to get back to me about my two items lost by UPS. First thing this morning I received an email that the investigation hasn't turned up the package and Fashionphile will be honoring my original quotes for the two lost items. The payment for them is already showing on my dashboard. So that's a huge relief and I'm pleased that FP has a reliable system in place for UPS claims.

What a relief! It makes me feel safer selling with them because I know I am covered if my package is lost.
The only bad news for me is that I was going to accept a quote for a bag while the lost package was going on, and I was too nervous to send the bag off. So I held off, and re-submitted the bag for a quote after they paid me for the lost package. And their quote dropped by a little more than 10%.
But I am still happy with the whole customer service and business model. It is so easy, and involves no risk or hassles.

 

[caannie]

What a relief! It makes me feel safer selling with them because I know I am covered if my package is lost.
The only bad news for me is that I was going to accept a quote for a bag while the lost package was going on, and I was too nervous to send the bag off. So I held off, and re-submitted the bag for a quote after they paid me for the lost package. And their quote dropped by a little more than 10%.
But I am still happy with the whole customer service and business model. It is so easy, and involves no risk or hassles.

Over 10 years and 250 items sold to Fashionphile and this is the very first package UPS has lost. FP once lost an item out of a delivered package, but overall it's been pretty safe.

 

[Sylly]

Over 10 years and 250 items sold to Fashionphile and this is the very first package UPS has lost. FP once lost an item out of a delivered package, but overall it's been pretty safe.

That is a great to hear.
I think overall, package thefts are very high lately. Here in California, people are actually robbing trains of mail packages. It is crazy!

 

[Moana Mermaid]

I have sold quite a few items to Fashionphile over the last two years, all without a hitch. Until last month. I accepted an offer for two items, for a total of $1150. I live in the same state, so items always arrive quickly. But there is always some anxiety putting your expensive items in a box and shipping them off, especially nowadays with so much theft happening everywhere. I always follow the tracking info and breathe a big sigh of relief when my items arrive safely. But this time was different; tracking info said it was out for delivery on April 14th, but it never delivered. This was on a Thursday, so I figured it would be delivered on Friday. Nope. When Saturday came and went with no delivery, my stomach was in knots. I called FP Monday morning and spoke to the claims department. The person I spoke to could not have been nicer. She reassured me that they would be filing a claim for UPS to open an investigation of what happened to my package. The only thing I had to do on my end was to send a picture of my drop off receipt via email to FP. They said the claim would be settled by May 6th (and this was April 18th).

First thing in the morning on May 6th I got an email from FP stating that unfortunately my package was not found, but they believed I sent the package in good faith, and they would be paying me. They initiated the payment to me via bank transfer on Monday the 9th, and the payment showed up in my account this morning, May 10th.

Since I know so many of you share the same fear of a lost package containing expensive items, I wanted to share my experience with you all. I actually do not know the details of the UPS investigation and whether my package was lost or stolen, and whether or not UPS is reimbursing them. All I know that they were very helpful and supportive, and I was reimbursed in the end. At no time did they say I might not get paid. So that was a big relief.

I sent a return recently in January of 2023, followed up several times and finally was connected to the claims dept. I provided the receipt of drop off from UPS and the proof of delivery. They never received the return package.
Fashionphile claims fraud based on their conversation with UPS. If I have a receipt for proof of drop off at a designated UPS location on 1/15 and was informed that the shipping information was changed on 1/17 (change of delivery address to Fashionphile) and that can only be done by the sender (which would imply ME) then how could I have done a change on something I have no possession of AND I didn’t initiate the label because it was printed from Fashionphile’s app which they sent me through the app. How the heck do you change a barcode and QR code to change the mailing address when you don’t have access to the owners (Fashionphile) shipping account? So this claim
Of not refunding my return due to fraud was done by the sender is totally bogus! Why wouldn’t UPS investigate their employees at the location of drop off? They have the address of where the package was dropped off so why don’t they reclaim it from that location? None of it adds up. Fashionphile actually said in an email that they are cutting off their business with me. That’s weird, this was my first purchase and return. Just like that. I’m insulted that they implied Fraud on the “sender” when they’ve left so many clues untouched. This is also putting UPS in a bad situation. I may need to take this up with them on my own time which really isn’t my problem = fashionphiles system generated label and their carrier UPS cannot seem to figure out their issue but makes honest buyers buck up THEIR loss and implies fraud on a buyer?! My credit card company has been informed of this situation.

 

[Sylly]

I sent a return recently in January of 2023, followed up several times and finally was connected to the claims dept. I provided the receipt of drop off from UPS and the proof of delivery. They never received the return package.
Fashionphile claims fraud based on their conversation with UPS. If I have a receipt for proof of drop off at a designated UPS location on 1/15 and was informed that the shipping information was changed on 1/17 (change of delivery address to Fashionphile) and that can only be done by the sender (which would imply ME) then how could I have done a change on something I have no possession of AND I didn’t initiate the label because it was printed from Fashionphile’s app which they sent me through the app. How the heck do you change a barcode and QR code to change the mailing address when you don’t have access to the owners (Fashionphile) shipping account? So this claim
Of not refunding my return due to fraud was done by the sender is totally bogus! Why wouldn’t UPS investigate their employees at the location of drop off? They have the address of where the package was dropped off so why don’t they reclaim it from that location? None of it adds up. Fashionphile actually said in an email that they are cutting off their business with me. That’s weird, this was my first purchase and return. Just like that. I’m insulted that they implied Fraud on the “sender” when they’ve left so many clues untouched. This is also putting UPS in a bad situation. I may need to take this up with them on my own time which really isn’t my problem = fashionphiles system generated label and their carrier UPS cannot seem to figure out their issue but makes honest buyers buck up THEIR loss and implies fraud on a buyer?! My credit card company has been informed of this situation.

Oh that is terrible! I don’t really know how the system works, but I think the sender can contact UPS with the tracking # and request the package come back to them, and perhaps even a different location.
Do you think there is any possibility your email or FP account was hacked? It sounds like UPS is telling FP that it was you that changed the delivery address, so you will have a huge hassle with UPS now. I sure hope you are able to prevail. This is so scary that this is something hackers/scammers can do.

 

[Moana Mermaid]

Oh that is terrible! I don’t really know how the system works, but I think the sender can contact UPS with the tracking # and request the package come back to them, and perhaps even a different location.
Do you think there is any possibility your email or FP account was hacked? It sounds like UPS is telling FP that it was you that changed the delivery address, so you will have a huge hassle with UPS now. I sure hope you are able to prevail. This is so scary that this is something hackers/scammers can do.

Hacking is possible, but to not properly discuss with me the evidence they’ve found for this be fraud and to make me aware of what is actually going on is not right. I’m sure there is legitimate fraud happening within the delivery system, but is it always the sender? it may even be a discussion with UPS for me to understand their process and the current climate of fraud within the delivery system. Fashionphile is cutting off their business with me due to this - literally over something I have no clue or involvement with…seems like they gave up without hassle on what could have been a good paying customer. I hope at the least this is helpful for those dealing with Fashionphile. Don’t be surprised if somehow your tracking and delivery drop or information changes DURING the delivery process when it’s out of your possession.