Oh no! UPS has to find it, there's no other option!! They just need to open their eyes at the dispatch location the truck from Monday went and get their butts in gear and look until they find it!!
Opinion Needed/Rogue Online M.T.O.
- Thread starter K.E.W.
- Start date
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I know! I'm hoping they did that right after they called me and will continue to. I wonder the amount of time they will search until they finally claim it as lost?
Oh, no! I'm so sorry! Do you have any UPS Store locations near you? I've received packages from UPS for years, and never, until recently, had several packages that after they couldn't be deliverered on the first attempt, were sent for pickup at the local UPS Store. They usually leave a door tag, and the tracking will update to let you know when they've deliverered it to the store, and that it's ready for pick up. Maybe they sent it to a UPS Store for pickup but something didn't get scanned? I hope they're able to find your Rogue!
Gosh I hope so!
I didn't think of that. There is a store pretty close to me. I will call them tomorrow. Thanks for the tip!
I am sorry you're being put through this stress!
I believe that UPS dropped the ball here and for whatever reason, they got careless. From personal experience, whenever UPS or FED EX, etc. messes up, it's almost always because the regular route person was out on vacation or had a sick day. Those temporary substitutes are often not given enough instructions or tips on what might be necessary to successfully deliver in your particular area. Or worse yet, if it's someone's first day or two on the job, they're bound to make errors.
I am in no way excusing anything they did wrong. But the Good News (?) is that I am confident that Coach will make it right. You've already spoken with your SA's coworker who told you that your SA will contact UPS. It is totally Coach's responsibility to ensure that you get your package. On top of that, Coach was careless in not updating your package's ETA, which your SA will take into account.
As aggravating as this must be for you, Coach WILL take this matter into their own hands, as UPS has to answer to Coach -- who is their client -- and a valued one, at that! Hopefully this will all be just a simple SNAFU that will end up with your 'poor bag' having been driven around needlessly without being discovered by the right employee.
If you were dealing with some fly-by-night company that you'd never heard of before, I would be worried. (Not that you'd order from a shady company in the first place).
Be sure to keep us updated -- you have nothing to worry about (except a little wasted time)! You've probably guessed that I've had similar PIA experiences -- not with Coach, but other big name retailers.
Good luck!
From my experience they have told me 2 weeks, but I swear I used to get calls a month later saying they couldn't find something.
I am sorry you're being put through this stress!
I believe that UPS dropped the ball here and for whatever reason, they got careless. From personal experience, whenever UPS or FED EX, etc. messes up, it's almost always because the regular route person was out on vacation or had a sick day. Those temporary substitutes are often not given enough instructions or tips on what might be necessary to successfully deliver in your particular area. Or worse yet, if it's someone's first day or two on the job, they're bound to make errors.
I am in no way excusing anything they did wrong. But the Good News (?) is that I am confident that Coach will make it right. You've already spoken with your SA's coworker who told you that your SA will contact UPS. It is totally Coach's responsibility to ensure that you get your package. On top of that, Coach was careless in not updating your package's ETA, which your SA will take into account.
As aggravating as this must be for you, Coach WILL take this matter into their own hands, as UPS has to answer to Coach -- who is their client -- and a valued one, at that! Hopefully this will all be just a simple SNAFU that will end up with your 'poor bag' having been driven around needlessly without being discovered by the right employee.
If you were dealing with some fly-by-night company that you'd never heard of before, I would be worried. (Not that you'd order from a shady company in the first place).
Be sure to keep us updated -- you have nothing to worry about (except a little wasted time)! You've probably guessed that I've had similar PIA experiences -- not with Coach, but other big name retailers.
Good luck!
Thank you for the encouragement. I know Coach will do right by me no matter what. Although I'm still not sure why I wasn't given any shipping information when the Rogue was sent out. I've seen other TPFers on the MTO thread discussing getting their notice about their bags being shipped. So I know my case was an oversight of some sort.
Sharing this with all of you and getting some good pointers of things I hadn't thought of has given me some hope that my bag will be found and has really listed my spirits. That's what I love most about TPF, we all understand each other when it comes to our feelings about our bags [emoji8]
So all ended well today. My bag was found and delivered today [emoji16] It was well worth the wait, even with the momentary panic. I will post some pictures tomorrow.
Blue steel is now my favorite light blue. So bright and better than cornflower and cloud.
That's a good question. I heard that they were but I can't find anywhere on mine that says where it was made. Here is the creed:
I looked in all the pockets and the insides of the bag and can't find any kind of tags or anything to state where it was made.
I asked that question when I put my order in, and I was told since my handles are python, it would start in South Africa first. Then make it's way over to other countries (he didn't specify) then will end up in NY for custom stamping and inspection.