One newbie question about shipping....

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Anyone knows how dose the exchange work over the phone order, recently ordered something over the phone, my SA transferred the item from another store in US, unfortunately that store made a mistake sent me something not the right size (can't see item details over the pay link!), tried to negotiate the exchange, my SA told me she has to check with SM about the pre-paid FedEx shipping service (it's reasonable to ask for this, since it's not my fault) haven't got any feedback from her yet, so frustrating !

Had nearly this exact same thing happen this summer. My store didn’t have the shoes I wanted so they charge-sent them from Madison. Madison sent a pair in white rather than the noir I had asked for (this was prior to voxpay). I told my SA who was very apologetic, she tried to work with Madison to get a return/exchange figured out and Madison basically stiffed her. In the end, my SA sent me a prepaid label affixed to an empty box, inside of another empty box for me to send the white shoes back to my SA at her store. Such a freakin hassle for her and I felt so bad.