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It really depends. Sometimes they wave it, sometimes they don't.
Please try to avoid blanket statements like this as almost every Hermes policy, including this one, comes down to “it depends”. In the USA: “Charge sends” from a different store than the one where your SA works, are typically free shipping. Phone orders and mailing purchases made in person back to your home, are generally charged shipping (free ground shipping sometimes, $10-$25 for two day fedex shipping depending on box size/weight, and $40+ for FedEx overnight). Some stores, some circumstances, some global pandemics, and some relationships will allow exceptions and provide the service for free but these are generally not automatic nor guaranteed.
Points taken. Modified my statement to be more accurately express my point. The emphasis is to work with your SA, rather than saying that waivers are guaranteed and should be taken for granted. It does depend on one’s relationships with the SA/store and store policies. Thanks for catching that.
