That makes me mad!!! What in the world is wrong over there? I still can't believe they don't communicate with their customers. I think I am just going to cancel mine after the "10 day limbo" if my order does not ship. That will be over a month since the initial order. This has just been very frustrating, the worst service I have ever encountered!
I hear you, and agree completely. For the 24 hours the pouf I ordered on Sept 16 was available, my order was still showing as "not shipped" AND I had received a delay notice on it that morning (it was the only item in that order and I was sent a delay notice that it was not available). Finally, I decide to place an order for it and see what happened. Now I may get two of them...but who knows since the one ordered on Sept 16th still hasn't shipped. I just can't cancel it anymore--but this too has happened and later I get the cancel option again. Their computer system is too unreliable to count on being able to do anything with your orders!
I watched so many things that I haven't received become available again on their site. And now I know, someone else got them that ordered later.