New style reveal + JAX shipping stinks!

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#18
I just ordered and received 2 Coach purses from JAX. I told them the purses were a gift (they weren't) and a huge shipping box arrived yesterday containing the 2 gift box items. The gift boxes were a bit dented but the purses were protected. There were also air cushions in the shipping box.
 
#21
Thanks everybody! I do love her.

She's not really hurt, I'm just annoyed. I don't buy a full-price bag from the manufacturer for it to be shipped like it was packed by an inconsiderate eBayer. I don't understand why they can't at least leave the shoulder strap rolled up neatly. Why unpack and attach it just to fold it back down in the bag?
 
#22
What a super-cute bag! This is the first that I have seen this style, thank you for the pics. So sorry that your bag was packed in a box that was not only too small but looks like it has been used one too many times :(

The bag, however, is gorgeous!! Congratulations and enjoy! Thank you for the pics.
 
#23
soonergirl said:
Thanks everybody! I do love her.

She's not really hurt, I'm just annoyed. I don't buy a full-price bag from the manufacturer for it to be shipped like it was packed by an inconsiderate eBayer. I don't understand why they can't at least leave the shoulder strap rolled up neatly. Why unpack and attach it just to fold it back down in the bag?
Click to expand...

Congratulations! She's a beautiful bag!

Shipping..... UGH. I received a Bar Stripe Borough Wednesday.... packed pretty much the same as yours... but in worse condition. Wrinkled and puckered leather, no stuffing in the bag, no care card and no price tag. I called my SA immediately (I was SO looking forward to this bag - it's the tan/cream/black stripe mini). She said bring it in, and she'd have them overnight me another. Nonetheless, I called JAX to complain too - they were very apologetic, and said all of their bags should be "pristine" when shipped. (ha ha... I can't count the bags with flaws I've received)... anyway, she suggested always ordering with a giftbox... I got the new one this morning - and it's fine. They do appreciated the feedback - and claimed they always report the "errors" to the shipping dept - so be sure and call JAX CS so they know how frequently it's happening.

Again, your new bag - gorgeous!!!
 
#24
jan1124 said:
Congratulations! She's a beautiful bag!

Shipping..... UGH. I received a Bar Stripe Borough Wednesday.... packed pretty much the same as yours... but in worse condition. Wrinkled and puckered leather, no stuffing in the bag, no care card and no price tag. I called my SA immediately (I was SO looking forward to this bag - it's the tan/cream/black stripe mini). She said bring it in, and she'd have them overnight me another. Nonetheless, I called JAX to complain too - they were very apologetic, and said all of their bags should be "pristine" when shipped. (ha ha... I can't count the bags with flaws I've received)... anyway, she suggested always ordering with a giftbox... I got the new one this morning - and it's fine. They do appreciated the feedback - and claimed they always report the "errors" to the shipping dept - so be sure and call JAX CS so they know how frequently it's happening.

Again, your new bag - gorgeous!!!
Click to expand...

Oh my gosh - I'm so sorry but glad you got a replacement quickly! Obviously something is seriously wrong with their shipping procedures.
 
#26
It seems every bag I've ever ordered from JAX comes like this with all the hardware unwrapped and just thrown in the box. FOS orders, however, have come wrapped to the nines. Seems a little backward in my mind...
 
You must log in or register to reply here.
Top