New engagement ring suddenly has a large crevice on the face... Replacement?

[Slackeyed]

I paid cash for the ring, she went to the store but they only gave her a copy of the "lifetime warranty".

 

[A-T-G]

Diamonds CAN scratch and they CAN crack! I had a full channel band from Tiffany's as my wedding band but, I kept messing it up and cracking stones! I do A LOT of work with my hands and I had asked them specifically if this would be a problem and was assured it wouldn't be...well, after taking it back twice, we just swapped it out. My DH and I got a slightly larger stone (hey, I was losing HALF!) to make me feel better. The manager at Tiffany's said that it IS possible to crack, chip, or scratch a diamond! The settings can be tight and the pressure from the stress could cause the crack--it's no one's fault! It can just happen! YOUR ring has a warranty and your stone should be replaced with some possible minor costs to you. It is likely that the cut of the diamond was compromised and the stress/pressure of the setting cracked it after a minor whack on the hand.

If you word it as such...that you aren't placing blame, that accidents happen, that you know the merchant didn't cheat you (I'm not saying either way! I'm just thinking of ways to make the merchant more inclined to assist you), that after careful researching, you've learned that these things happen...you'd like the stone replaced. If they STILL won't help--take 'em to the cleaners!

Good luck!

 

[Lola24]

Diamonds are not "certified" ,but, rather, what diamonds have are reports. Such as a GIA report, or an AGS report....some stores even issue their own reports but they are generally not considered as accurate as the expert reports from GIA or AGS...unless they are from a large house like Tiffany.

So....I do not know what happened here....but I hope you get it worked out and I'm sorry you're going thru this....

If diamonds aren't "certified" then why does the industry refer to GIA or EGL "reported" stones as certified? Maybe it's slang in the US but the industry does call stones with a lab report "certified".....

 

[MissusB]

Sounds like to me that this stone was perhaps clarity enhanced, which is in essence adding a clear epoxy filler in the fractures.

If a stone IS clarity enhanced, the jeweler is supposed to declare this up front. I don't know for sure if this is actually illegal, but my beau is a jeweler and I know at the very least it is highly unethical.

Hope you are able to get something else that you really like. How disappointed you must have been!