I am so sorry to hear that @GAN. It is indeed disappointing! That’s a very good idea to try a bag shaper - hopefully it will help with this issue and will also prevent any future possible structural damage to the bag.@DAMER, just to share here that I brought my bag to assess and really nothing can help and so I have to live with it. Am told by SA that the canvas is soft type and tends to curve at some point. I am not sure how other's neonoe in canvas is faring so far. Just disappointed, maybe I will get a bag shaper to make it look better.
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