No, I absolutely do not think so. They responded to me very fast after I've sent them the formula and pictures of me (I live in Germany). Maybe they really just missed / forgot about your mail. Send them a friendly reminder. I already got an appointment for video consultation in 6 days.
My gut feeling still roots for Dr Song and Jogak, but this damn quarantine is causing me much trouble. There is no quarantine anymore for those who are vaccinated now, but my 2nd vaccination was more than 180 days ago and I dont plan to get a booster (its so ridicolous since booster doesnt save you from getting invected anyways..). However.. I stay patient and work on solutions