I am so sorry. What they did to your bag is horrifying. I really hope they do the right thing - what you’re asking for is more than reasonable. Lots of luck, and please keep us posted. As a fellow NYer, I also appreciate the heads up, I’m just so sorry you’re having to deal with this.
Modern Leather Repair Fiasco
- Thread starter NYCFashionista
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I am so sorry. What they did to your bag is horrifying. I really hope they do the right thing - what you’re asking for is more than reasonable. Lots of luck, and please keep us posted. As a fellow NYer, I also appreciate the heads up, I’m just so sorry you’re having to deal with this.
She is on the older side and I wanted to try third party spa (and services) without the lengthy wait time of dealing with Chanel to restore her. Guess that bit me in the end, but it is what it is now.
As for an update, I am reunited with the reissue. She has been repaired and the plating is lovely (plating done by a third party). I would never go there again, nor recommend them to anyone else. This experience was eye openning.
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Did the repair shop that ruined it at first give you some sort of compensation?
I'm so disappointed to know that Modern did not handle this right but I'm glad that you got your
bag repaired to your satisfaction by another repair shop..
I’m happy it was repaired. I would be living it the shop who ruined it and didn’t take responsibility for it. If you are apart of any Chanel Facebook groups I’d definitely share your story
Glad it got repaired by a different provider but yes, I second what was said above - worth leaving a review or sharing it somewhere so others will be aware.