Michael Kors MK.com returns in store- HORRIBLE and IMPOSSIBLE

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#16
The SAs at MK always make me feel guilty for returning. I actually went to a store 3hrs away to do a return. It wasn't just for that I was visiting my son at college and went to the mall near there....but at least no guilt trip
 
#17
reginaPhalange said:
Nordstrom and Saks cannot come to Canada quick enough. I've tried 5 or so different MK locations, its the same thing everywhere. I've resorted to browsing and seeing the items I'm interested in and then ordering online.
Click to expand...

tell me about it. We need options. My order online went south when my Visa debit refused to work!! The MK rep was super nice and tried to help, so did the manager.. but it wouldn't ... my bank was typical in it's help.. -none- lol so i ended up in a boutique instead.
 
#18
melissatrv said:
The SAs at MK always make me feel guilty for returning. I actually went to a store 3hrs away to do a return. It wasn't just for that I was visiting my son at college and went to the mall near there....but at least no guilt trip
Click to expand...

I hate guilt trips. No one should be made to feel that way, your following policy so they should be professional about it, you'll likely be back anyways, being negative to customers on returns doesn't help build confidence in future purchases.
 
#19
We are so lucky to have this forum, because we can order from most anywhere and have the listing checked first to make sure it is authentic. We can't lose! lol! I think it's great!
 
#22
HesitantShopper said:
tell me about it. We need options. My order online went south when my Visa debit refused to work!! The MK rep was super nice and tried to help, so did the manager.. but it wouldn't ... my bank was typical in it's help.. -none- lol so i ended up in a boutique instead.
Click to expand...


My visa debit does that sometimes too! I also hate how we miss out on all the promotions, like the one offered now in the US for the rewards card.. time to move!
 
#23
melissatrv said:
The SAs at MK always make me feel guilty for returning. I actually went to a store 3hrs away to do a return. It wasn't just for that I was visiting my son at college and went to the mall near there....but at least no guilt trip
Click to expand...

IKWYM about being made to feel guilty about exchanges. I had a similar experience when I exchanged my Dark Dune Jet Set Crossbody because of wonky lettering. I haven't purchased since in that boutique.
 
#24
DiamondsForever said:
IKWYM about being made to feel guilty about exchanges. I had a similar experience when I exchanged my Dark Dune Jet Set Crossbody because of wonky lettering. I haven't purchased since in that boutique.
Click to expand...

That's how we're supposed to reward them for their lack of customer support skills! I do the same with everything. Never go again in that store, and I always tell all my friends about what happened.
 
#25
andral5 said:
That's how we're supposed to reward them for their lack of customer support skills! I do the same with everything. Never go again in that store, and I always tell all my friends about what happened.
Click to expand...

I suppose you're not so interesting when they're not making a sale out of you. They have to realise that if you get shoddy customer support when something is wrong, you are much less likely to give them your business in the future!
I have to say I've also had some wonderful customer service in MK boutiques (Berlin in particular). Have enjoyed the buying experience and therefore made further purchases.
 
#26
DiamondsForever said:
I suppose you're not so interesting when they're not making a sale out of you. They have to realise that if you get shoddy customer support when something is wrong, you are much less likely to give them your business in the future!
I have to say I've also had some wonderful customer service in MK boutiques (Berlin in particular). Have enjoyed the buying experience and therefore made further purchases.
Click to expand...

I'm sure it's about the specific people working in a store, not about the store itself. I'm pretty positive that most of the MK boutiques have wonderful customer service and what happens here and there are only exceptions. :smile1:
 
You must log in or register to reply here.
Top