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Yeh they don't. I feel they've gone a bit the way of NAP as far as customer service too. I used them heaps but a couple of dodgy experiences with their customer service and that's me done.
 
this is so frustrating
i know they have this new loyalty program
do we need to be in a higher level to receive this promo code..
may i know what code did you receive? % or off for certain amount?
Hi, This was the email:
We're sorry we haven't seen you in a while. As a valued customer, we would like to welcome you back with this offer.
To redeem, simply enter the code below at check out.
XXXXXX (please PM me for the code, as I'm not sure if I can show it here)
€100 off when you spend €400
€150 off when you spend €600
€250 off when you spend €1,000
We look forward to seeing you.
*Terms and conditions apply. Offer expires midnight Thursday 17 October. Valid for a single transaction on full-price items only when signed in to your account using the email address *****. Alternative currency values are available. Your shipping destination may affect the currency you can shop in. This offer cannot be used in conjunction with any other promotion. Brand exclusions apply.
 
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I got the email this morning and am only level 2 in their loyalty program. If you’re a higher level, you got it earlier, and if you’re lower, you’ll probably get one soon. I usually only buy when they offer codes.
 
It looks like they have different versions of the email but the discounts are the same. I wouldn’t be surprised if discounts are even better for higher tier clients. I used to get up to 30% off before they started the loyal program.

My code happened to be a reward for being part of their loyalty program. It was sent later and expires earlier, on Oct 13.

Anyway, I hope those of you hoping for code will get one soon.
 
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