I have never had a more frustrating experience than this time with ordering products off the LV website (and having it held at the Toronto Bloor Street LV store for pick-up).
Ordered two 6-key holders [ one in Damier Ebene; one in Damier Graphite ] back on Sep 23rd via the website.
Got e-mails on Sep 24th indicating they both arrived in store and are ready for pick up.
Visited the store on Oct 1st, and the sales associate told me only the Damier Ebene key holder arrived and that the Damier Graphite one is still in transit.
I never had a chance to set eyes on the product.
I called the 1-866-VUITTON line on Oct 5th to find out what is happening, and to see whether or not I am supposed to receive another e-mail from them so I know to visit the store again to pick up my product. Client service associate kept saying the product is in store already and I should have received it. She said she or someone else from the store will reach out to me. But there was no word whatsoever. I never got a single e-mail or call from anyone.
Called again Oct 13th. Same deal. Another client service associate told me the exact same thing. She said an option is to visit the store and reject the item. She said she will arrange for the store to call me. Again, no word from the store.
I went to the store two days after to see what the heck is happening. The sales associate there said they already shipped the product back to the warehouse. Was unable to provide any sort of refund or paperwork so I can at least know what the tracking number of the package they sent back to the warehouse was.
Third call made Oct 26th to check on what is happening. I thought by this time the package should have been at the warehouse already (wherever that is) and a refund should be happening very soon. Nope, same empty promises of having management look into it and that the store will be told to call me. Nothing whatsoever.
Fourth call made Oct 28th. Same deal. It's beyond frustrating. I just want to get a refund.
Fifth call made Oct 30th. Same deal. They said it's strange that the store did not save any return tracking numbers in the history of my account even thought they supposedly shipped the product back out to the warehouse (which I was finally told is located in Canada in a suburb west of Toronto). They said it should not take that long considering the package is not even crossing borders with any need for being held at customs. No word and nobody calling me back.
Sixth call made Nov 2nd. Same old empty promises.
Seventh call made Nov. 4th. Again, hell of a load of empty promises.
I really wonder how many calls this will take to get money back. It's nuts.
6 weeks and counting, considering we are hitting the second week of November.
I've ordered products off the LV website at least 3 times prior in the last year or so, and never experienced any problems.
Anybody else experienced similar challenges?
I really think I will stop ordering on the website and only buy when at the store in-person.
Ordered two 6-key holders [ one in Damier Ebene; one in Damier Graphite ] back on Sep 23rd via the website.
Got e-mails on Sep 24th indicating they both arrived in store and are ready for pick up.
Visited the store on Oct 1st, and the sales associate told me only the Damier Ebene key holder arrived and that the Damier Graphite one is still in transit.
I never had a chance to set eyes on the product.
I called the 1-866-VUITTON line on Oct 5th to find out what is happening, and to see whether or not I am supposed to receive another e-mail from them so I know to visit the store again to pick up my product. Client service associate kept saying the product is in store already and I should have received it. She said she or someone else from the store will reach out to me. But there was no word whatsoever. I never got a single e-mail or call from anyone.
Called again Oct 13th. Same deal. Another client service associate told me the exact same thing. She said an option is to visit the store and reject the item. She said she will arrange for the store to call me. Again, no word from the store.
I went to the store two days after to see what the heck is happening. The sales associate there said they already shipped the product back to the warehouse. Was unable to provide any sort of refund or paperwork so I can at least know what the tracking number of the package they sent back to the warehouse was.
Third call made Oct 26th to check on what is happening. I thought by this time the package should have been at the warehouse already (wherever that is) and a refund should be happening very soon. Nope, same empty promises of having management look into it and that the store will be told to call me. Nothing whatsoever.
Fourth call made Oct 28th. Same deal. It's beyond frustrating. I just want to get a refund.
Fifth call made Oct 30th. Same deal. They said it's strange that the store did not save any return tracking numbers in the history of my account even thought they supposedly shipped the product back out to the warehouse (which I was finally told is located in Canada in a suburb west of Toronto). They said it should not take that long considering the package is not even crossing borders with any need for being held at customs. No word and nobody calling me back.
Sixth call made Nov 2nd. Same old empty promises.
Seventh call made Nov. 4th. Again, hell of a load of empty promises.
I really wonder how many calls this will take to get money back. It's nuts.
6 weeks and counting, considering we are hitting the second week of November.
I've ordered products off the LV website at least 3 times prior in the last year or so, and never experienced any problems.
Anybody else experienced similar challenges?
I really think I will stop ordering on the website and only buy when at the store in-person.
