LV LockMe Shopper - Hot stamping?
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Oh, so you don't own the Empreinte Melie but they just sold you the luggage tag as a "repair"?
Roughly how much does it cost?
Yes, I got it as a ‘repair’. I don’t remember exactly as it was few years ago, but it was less than 100€.
I recently did a "spare parts order" for just a luggage tag for a discontinued piece (Damier Geant Eole in Noir) and it was $100 USD. Not sure if this was because it had to be custom made as they don't use that color leather often or for many other pieces or if thats the standard replacement price. I have another piece missing a plain vachetta tag that I'd like to have replaced as well, curious if it'll be the same amount.
Hi everyone.
As an update, I went to LV today to ask on the possibility to get one of those tags which was mentioned before.
I encountered my first issue - my SA was on casual employment and so she no longer works for LV. I had to talk to a completely new SA that I've never spoken to before.
I explained my situation to her and she honestly had no idea what to do so she went and got the store manager. I explained the same situation to her and her immediate reaction was "store policy says I cannot sell you a tag if you don't have the bag in which the tag came from".
At this point I was pretty frustrated, and told her that it's the store that refuses to stamp the bag due to the risk, and of course, she throws the responsibility to me saying that I was the one that agreed to purchase the bag.
So she offered me a "solution" to the problem -- bring the bag back for a full refund. I told her, "you rather lose a full sale, than to keep a customer happy by offering an alternate solution? I'm not even asking for you to give me the tag for free; I'm happy to purchase the tag at full price" and her answer was "store policy, I cannot sell you the tag unless you have purchased the bag in which the tag comes from before.".
So yeah, she won't budge, and I'm a super unhappy customer, but it seems like they don't care...
Does anyone have a good enough relationship with their SA that could help me out to purchase a tag for my bag?
As an update, I went to LV today to ask on the possibility to get one of those tags which was mentioned before.
I encountered my first issue - my SA was on casual employment and so she no longer works for LV. I had to talk to a completely new SA that I've never spoken to before.
I explained my situation to her and she honestly had no idea what to do so she went and got the store manager. I explained the same situation to her and her immediate reaction was "store policy says I cannot sell you a tag if you don't have the bag in which the tag came from".
At this point I was pretty frustrated, and told her that it's the store that refuses to stamp the bag due to the risk, and of course, she throws the responsibility to me saying that I was the one that agreed to purchase the bag.
So she offered me a "solution" to the problem -- bring the bag back for a full refund. I told her, "you rather lose a full sale, than to keep a customer happy by offering an alternate solution? I'm not even asking for you to give me the tag for free; I'm happy to purchase the tag at full price" and her answer was "store policy, I cannot sell you the tag unless you have purchased the bag in which the tag comes from before.".
So yeah, she won't budge, and I'm a super unhappy customer, but it seems like they don't care...
Does anyone have a good enough relationship with their SA that could help me out to purchase a tag for my bag?
So low level and unprofessional. I'd make them lose the sale.Hi everyone.
As an update, I went to LV today to ask on the possibility to get one of those tags which was mentioned before.
I encountered my first issue - my SA was on casual employment and so she no longer works for LV. I had to talk to a completely new SA that I've never spoken to before.
I explained my situation to her and she honestly had no idea what to do so she went and got the store manager. I explained the same situation to her and her immediate reaction was "store policy says I cannot sell you a tag if you don't have the bag in which the tag came from".
At this point I was pretty frustrated, and told her that it's the store that refuses to stamp the bag due to the risk, and of course, she throws the responsibility to me saying that I was the one that agreed to purchase the bag.
So she offered me a "solution" to the problem -- bring the bag back for a full refund. I told her, "you rather lose a full sale, than to keep a customer happy by offering an alternate solution? I'm not even asking for you to give me the tag for free; I'm happy to purchase the tag at full price" and her answer was "store policy, I cannot sell you the tag unless you have purchased the bag in which the tag comes from before.".
So yeah, she won't budge, and I'm a super unhappy customer, but it seems like they don't care...
Does anyone have a good enough relationship with their SA that could help me out to purchase a tag for my bag?
They were playing the same games when I started, they play them still to this day. If your SA leaves, you practically start over from 0. The fact that it doesn't even matter if you have a long purchase history in that particular store is especially infuriating. Come on, it is a $50 luggage tag, not a Birkin. At Hermès they play this cr*p for those, not for spare parts that should be complimentary with a big purchase anyway.
If you are a very regular visitor in a smaller store, it is easier to build some relationship with all the other employees, so when yours leave, the others won't feel like you're a new face, but in huge flagship stores, it is practically impossible.
Louis Vuitton was the company advertising their personalization services left and right for their leather goods.
That's the worst part, the SA I was assigned to for the first matter of minutes wasn't really interested in helping me. Their store was filled so much that we could barely walk between the people viewing items.
That's exactly my point! I mean, I'm not even asking them to give me the tag, I was going to pay the price for it. Not to mention, they'd have a happy customer and I'd continue spending my money with them... Isn't that the whole point? Happy customers => More spend?
It seems to me they don't care about my purchase regardless of whether I refund it or not. The cost of the bag is probably a drop in the pond for them
Hi everyone,
A further update - I guess positive for now.
I raised a complaint to LV Corporate via their website in regards to the behaviour of the staff at the store yesterday. Today I received a phone call from Corporate, who... asked me what happened and I told them again the full story.
I was first met with a "yeah, the store manager is correct, we cannot sell you the tag without you purchasing the item in which the tag came from", so I asked "OK then, I'll proceed with a refund", which she replied with "you can't refund the bag because you've already used it".
Like seriously -- why are you calling me if you have no solution for the problem? I'm not sure why you're wasting my time?
So I said "I have no idea why you're calling me if you have no solution. Give me a solution to the problem otherwise you're just wasting my time" and so she said she'll ask her "after-sales person" and give me an offer.
She called back in a couple minutes and agreed to sell a tag to me. Great. So I told her that I'd like the LockMe Ever MM tag and everything was pretty much agreed and settled, or, so I thought.
I get a message later saying that she ordered the Neo Alma BB tag for me because in her opinion, it looks better than the LockMe Ever MM tag... without even confirming with me first... lol
I have no idea how this company is being run
but it seems like no one knows how to treat their customers in the right way!
A further update - I guess positive for now.
I raised a complaint to LV Corporate via their website in regards to the behaviour of the staff at the store yesterday. Today I received a phone call from Corporate, who... asked me what happened and I told them again the full story.
I was first met with a "yeah, the store manager is correct, we cannot sell you the tag without you purchasing the item in which the tag came from", so I asked "OK then, I'll proceed with a refund", which she replied with "you can't refund the bag because you've already used it".
Like seriously -- why are you calling me if you have no solution for the problem? I'm not sure why you're wasting my time?
So I said "I have no idea why you're calling me if you have no solution. Give me a solution to the problem otherwise you're just wasting my time" and so she said she'll ask her "after-sales person" and give me an offer.
She called back in a couple minutes and agreed to sell a tag to me. Great. So I told her that I'd like the LockMe Ever MM tag and everything was pretty much agreed and settled, or, so I thought.
I get a message later saying that she ordered the Neo Alma BB tag for me because in her opinion, it looks better than the LockMe Ever MM tag... without even confirming with me first... lol
I have no idea how this company is being run
but it seems like no one knows how to treat their customers in the right way!