I don't know about preordering over the phone but I went into the store yesterday (i've never been there or bought anything there before) and I asked them about the bag. The SA i talked to brought it out for me to see and let me put a deposit down for the bag so on 9/27 I just need to come back and pick it up. So maybe if you don't have luck preordering over the phone or online, you can try going to the store. But that'll depend on where you're located, which store you go to, and i guess how nice the SA there is.