My client advisor I have used over the phone before also said she can't pre-order for me.
I don't get it. How are the rest of you in the USA pre-ordering??
I would hang up and try again. I called CS and I was told that i could only pre-order in store. I figured I’d track down an SAs name and contact info, as I waited 18+ minutes to speak to a CA and I didn’t want to hang up and try again. I figured i would try the digital concierge and that worked. I think some of it is just a crapshoot.