LV After sales experience / Palm springs mini repair 2021

[beautycase]

Hi All, yes so.. I'll try to keep this as concise as possible

05 June 2021 Dropped of PS Mini at local boutique
21 June 2021 I received a call from the after-sales rep, mentioning the details of the repair and the cost
*Last week of August, I received a message saying my bag is ready for collection at the boutique, cost of repair us EUR 350 for the canvas replacement. I set an appointment to collect the item
30 August 2021 I arrived at my local LV boutique to collect the bag, only to be told by the manager that there has been a miscommunication and my bag is still in Paris. They said the workshop decided to replace the canvas of the entire top and the back. My running bill has since doubled. The manager apologized for the miscommunication (on the date and the extra work) and agreed to stick to our agreed price of 350 despite having more work done.
19 September 2021 I received another notif from LV that the bag is now ready for pick up

That you need to pay for it it’s such a shame. At least it’s „not so high“ as expected. Please share your picture once you pick the bag up!

 

[One_Crazy_Bag_Lady]

Hi All! Finally retrieved the bag today! They completely redid the entire bag and it is now repaired to match the new model

the question— it no longer has the serial number tab. I was not able to check this in the store to ask. Could they have replaced it with a microchip?

 

[Xxmayxx]

Hi!

I've been trying to get the psm for the longest and it's never in stock. I'm seriously debating if I should just get it preloved. My only issue is, I'm worried if LV will repair the bag with the known issue of peeling canvas if I'm not the original owner.

Does anyone know or have experience bringing in a psm bag for repair but is not the original owner?

TIA!

 

[One_Crazy_Bag_Lady]

Hi!

I've been trying to get the psm for the longest and it's never in stock. I'm seriously debating if I should just get it preloved. My only issue is, I'm worried if LV will repair the bag with the known issue of peeling canvas if I'm not the original owner.

Does anyone know or have experience bringing in a psm bag for repair but is not the original owner?

TIA!

Mine Got it for an awesome deal of about 1000 euro. The peeling wasn't as noticeable at first but after a year and a half it really became worse. I paid around 300 euro to get it repaired and LV gave me an entirely new bag!!!

 

[Xxmayxx]

Mine Got it for an awesome deal of about 1000 euro. The peeling wasn't as noticeable at first but after a year and a half it really became worse. I paid around 300 euro to get it repaired and LV gave me an entirely new bag!!!

Wow! That's great customer service. Thanks for sharing! I've always been hesitant with buying the psm preloved. Good to know they'll repair even if I'm not the original owner