Luxury Shopping is just Too Complicated?

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Luxury shopping is not necessarily found at the premier big brands. DH and I love shopping at Leffot, where i can order MtM sneakers at a twice yearly trunk show from Hiro Yanagimachi, and DH can order sneakers and customized (still less involved and less expensive than bespoke) chukkas from hiro; belts from Duret; loafers and lace ups from Corthay; Norman Vilata; and a longtime favorite Edward Green (292 last). There are also gloves from Thomas Reimer, and other fun things that can be revisited seasonally. You don’t need champagne or snacks when you have the full attention of Steven Taffel, the Leffot proprietor, as well as the guest artisan who happens to be the best brand representative to personally fit you. You can also meet the person who will personally make your shoes (in the case of Hiro sneakers). You can be confident in your choices as they will be discussed and vetted with you by the professionals.

Last time I ordered white leather sneakers with black spectator thread and black soles, a combination, Steven @Leffot had also independently come up with ( so now we have the same lol). This time I ordered fauve barenia type leather with white stitching and a beige/natural sole ( inspired by an h leather jacket) DH ordered white sneakers with blue stitched cap toe and a blue stripe. And he also ordered a more customized ( yet less involved and less costly than a full bespoke) pair of gray purple / anthracite suede chukkas with a light gray sneaker sole. I was tempted by the same anthracite combo ( seen worn by the sneaker maker in the pic below), but I’ll wait until next time, so DH and I don’t match more than we already do Lol. Hiro also offered cute and practical mini travel shoe horns in an attached leather case that I picked up to carry in my bag. pics include the barenia type leather ( vegetable tanned, i think, and sourced from Italy); the anthracite sneaker worn by the artisan who makes Hiro’s sneakers; and the mini shoe horns ( they aren’t on the Leffot site, so perhaps only available at trunk show). Prices are 1600USD + for sneakers up to 2700USD for the chukkas. A friend who came with us observed that the curious thing is, when you order like this, you arent even really aware of the shoe size. Hiro and Steven simply size you up; fit you with try on models; and then make adjustments ( my friend wanted a closer fit on her narrow heel; a looser fit on the ball or side of her right foot; and, a lower or shorter sneaker tongue). All of this is not only possible, but easy. the only down side is waiting. I think my last pairs came in after four months for one and two more months for the other. so, it’s best to forget about your orders while you wait. Thanks to @Christofle for all the tips and support on my nascent shoe journey. :smile:. while I do tend to follow DH eventually into shirts and gloves, I did need a little push into shoes. (and I may not ever be ready for custom glasses or full bespoke tailored clothing lol).

True luxury was having the undivided personal attention of both Steven of Leffot and Hiro Yanagimachi, as well as the assurance that we will end up with gorgeous, handcrafted shoes that we will want to wear every day.

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ETA: If you cannot get to Leffot, the only other option may be to visit the artisan’s workshop. Hiro is in Tokyo. If you are in Paris, Corthay’s lovely atelier is a stones throw from place Vendome and charvet :smile:. Duret is in the 8th arr., but is very communicative via Skype or other means. (See @Tasha1 ‘s thread for all of the wonderful Duret visuals here,https://forum.purseblog.com/threads/duret-bag.1040839/

After a couple of pairs of Hiros sneakers, I haven’t worn my golden goose, Hermes, Vince, chanel, or other fashion sneakers, and rarely wear my old standby Birkenstock sneakers ( with my custom insole). I once wore my black hiro sneaker as my only pair of shoes for five days straight in Paris, and DH and I walk a lot:smile:

for these kinds of customized purchases, made to your specifications, it goes without saying that they are final sale. That is why a lot of time is spent making sure you are perfectly satisfied with your choices. Fit can always be adjusted or tinkered with post purchase. That is another difference between buying a pair of shoes here, versus a pair of orans or chanel ballet flats.
 
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I have always been the person to only shop when I want something and know that I'll be purchasing the item. I don't do window shopping. I never like to build any relationships with SAs. Frankly, they aren't going to be my "friend". They help clients to find what they want because it's part of their job and they earn commissions.

It has been almost a year since I last bought a bag. That was my Moncler backpack (bought it online). I use it every day for work. The cost per wear is extremely low. If the backpack doesn't count as a purse, then the one before was the Vincennes tote from Moreau Paris (over a year ago, also bought online).

I don't like in-person luxury shopping because I dislike having an SA follow me around. I like to order online and pick it up at the store. That's what I did for my Louis Vuitton scarf, Palm Spring Mini backpack, Vivienne Christmas collection wallet etc. If I recall correctly, my Chaumet ring was the last time I bought a luxury item in person.

I don't need an SA or another person's opinion when I shop because I have already done my research. I am there to buy and leave or pick it up and leave.

I shop online only when 1. it's easy to do a return if needed 2. I know my sizing well for the item I am purchasing (I buy it knowing it'll fit for sure) 3. the brand/item is not available where I am
 
I live in the sticks so most of my luxury shopping has had to be online. I’m happy with that and have bought Hermes, LV and VCA that way, with no major problems. I have accepted that I won’t be eligible for a Birkin at any point and that’s ok. My only “beef” is with the artificial scarcity of some things. Last year I decided that my collection of jewellery was pretty complete. I’ve reached a stage in life where retirement looms and I don’t plan to spend much more, however, I thought, I’d love a Rolex. The pinnacle of watches, maybe an OP that I could wear daily. Well, I spent over an hour with an SA, chatting about watches, trying several on, making it clear why I wanted the watch and also discussing my 30 year loyalty to the store. Not good enough. Can’t order the watch I want. Have to go on a waiting list. They have a committee meeting every month to decide who gets what. It‘s humiliating- I’m a late 50’s woman in a well paid professional job and somehow I’m not “good enough” to be offered the chance to spend £5k. I’m staying on that list and when I’m offered the watch, I’m saying no. I’m afraid I am done with “stuff” and plan to spend my pension on holidays and meals out!
 
I live in the sticks so most of my luxury shopping has had to be online. I’m happy with that and have bought Hermes, LV and VCA that way, with no major problems. I have accepted that I won’t be eligible for a Birkin at any point and that’s ok. My only “beef” is with the artificial scarcity of some things. Last year I decided that my collection of jewellery was pretty complete. I’ve reached a stage in life where retirement looms and I don’t plan to spend much more, however, I thought, I’d love a Rolex. The pinnacle of watches, maybe an OP that I could wear daily. Well, I spent over an hour with an SA, chatting about watches, trying several on, making it clear why I wanted the watch and also discussing my 30 year loyalty to the store. Not good enough. Can’t order the watch I want. Have to go on a waiting list. They have a committee meeting every month to decide who gets what. It‘s humiliating- I’m a late 50’s woman in a well paid professional job and somehow I’m not “good enough” to be offered the chance to spend £5k. I’m staying on that list and when I’m offered the watch, I’m saying no. I’m afraid I am done with “stuff” and plan to spend my pension on holidays and meals out!

And you'd be right. 30+ years loyalty should be enough. That's is humiliating! Loyaly should be rewarded, end of.

My experience with the watch/jewellery retail is that the official affiliated store may not be able to get the watches for clients and that's why they say 'waiting list'. It's till they can make enquiries and find out what their own quota is for that quater/year. It sounds more prestigious than admitting that they don't have enough clout and influence with a watch company they are (apparently) an authorised dealer for.

The problem with pre-loved watches is the same as it ever was. Never mind authentication, never mind the case, but is every single part inside not only authentic to the brand but to the model itself? The Rolex themselves are not even the best service centre for their own watches, and they don't repair anything pre-1965. Happily, the older ones are better and usually just need cleaning, but it just shows, their own repair people may only be trained with a few models and not proper watchmakers.

I think you will get your Rolex, it will appear for you one day.
 
I do only what I enjoy. If I’m not enjoying shopping with a certain brand or for an item, I wouldn’t do it.
Usually I’m always very well treated during any luxury shopping. And not luxury too. In general people are nice to me lol
 
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I would never shop anywhere where I was treated poorly. IMO, no item is worth that.
I rely on my SA to make shopping simple, easy, and a pleasure.
Sometimes, I do have to wait for what I want, and I’m fine with that.
Years ago Rolex serviced a gold Rolex that had belonged to my grandmother. It was definitely
Pre 1965. The only difference from my regular Rolex service was that they could not guarantee
the overhaul. I was fine with that. I’m sorry to hear that they will not service older watches anymore.
 
Interesting this thread was bumped back up after DH and I had luxury shopping together this weekend.
I'll have to go back and see what I said before, I'd like to post before I refresh that memory lol

We had a staycation in our area and visited Hublot so he could see a watch to replace his stolen one. BEST SERVICE EVER as usual. He opened a bottle of Veuve for us despite our SA knowing we were't buying that day. He also gifted him an awesome travel bag for his extra bands/buckles after I casually mentioned in conversation that I need to find him a valet for his dresser and maybe a travel watch winder. He sent us both thoughtful Mother's Day and Father's Day gifts as well. I reminded him how much we enjoy our shopping experience with him!

Went to Cartier today, bringing back my beloved 2nd anniversary Love as it's fallen off my arm twice. Again met with champagne and chocolate and given the best service. Told our sweet SA the same as Hublot, love the shopping experience with him in person.
Visited Goyard to look at a passport cover, bought nothing and had attentive friendly service as usual there as well.

I don't like shopping online... I hate returning and I much prefer seeing, feeling and trying on first.
 
When brands play games, I start to lose interest. I don’t own a Birkin or Kelly because I refuse to play the games. I shopped at VCA for a while but now their new sales tactics annoy me to no end. There is never enough stock, you have to essentially give them a loan/ deposit before you even get your item, you have to purchase enough items to be “offered” the holiday pendant, blah blah blah. It’s too much stress to buy from them now. I am the type that prefers stock to be in so I can try it on and then decide in a reasonable amount of time without the worry that the item will be unavailable.

My mom gave me some of her old vintage clothes from the 1970s and 1960s and everything was impeccably made. Pants had linings. Buttons were well thought out and unique. Now many designer brands don’t use lining on their pants or use cheap materials. Chanel used glue on their sequined flap bag. Where is the luxury?
 
When brands play games, I start to lose interest. I don’t own a Birkin or Kelly because I refuse to play the games. I shopped at VCA for a while but now their new sales tactics annoy me to no end. There is never enough stock, you have to essentially give them a loan/ deposit before you even get your item, you have to purchase enough items to be “offered” the holiday pendant, blah blah blah. It’s too much stress to buy from them now. I am the type that prefers stock to be in so I can try it on and then decide in a reasonable amount of time without the worry that the item will be unavailable.

My mom gave me some of her old vintage clothes from the 1970s and 1960s and everything was impeccably made. Pants had linings. Buttons were well thought out and unique. Now many designer brands don’t use lining on their pants or use cheap materials. Chanel used glue on their sequined flap bag. Where is the luxury?

ITA with all you say.

My Chanel experience has mostly been very good - apart from a jewelled chain belt. I daren't even wear it because I'm literally shedding chrysalis every time I was it. I would only ever buy vintage costume jewellery and hardware pieces. In luxury, durable OR very fine materials, quality is everything, that's the baseline.
 
It has gotten very complicated, indeed, which is making it less fun, which is unfortunate. I have several regular SAs with who I work; however, all but one are in a city on the other side of the country from me, so it’s not like I visit regularly. I typically prefer to buy in person so I can see, touch/feel and inspect the item. I love to shop when I travel because most cities I visit have better stock than mine (DC has most of the big brands, but stock is very basic and limited, even though there is interest and demand). Shopping when traveling is tough without a regular SA since loyalty in luxury anymore is everything - unless you are willing to drop an obscene amount in a single visit (which I am not!).

When we were in Chicago recently, I stopped by Goyard for a Saint Louis PM in white (to complete my trifecta), and a gray pouch and, possibly, a card case to go with it. Quick, easy sale. The SA was lukewarm and, when I mentioned the wavy stitching on the base of the bag and asked if there was another bag in the same color I could see, I was met with a “well, they are all hand-stitched, so”. Sigh. It was only after I said I would take the bag and the pouch and indicated that I was still pondering a wallet that she offered to bring out another bag for me to see (that one was more to my liking). She really perked up at the end after she put a rain jacket over my shopping bag and I mentioned how it reminded me of the one that came with my Birkin; even DH picked up on it and mentioned it to me later. It shouldn’t have to be this hard and I shouldn’t have to prove I’m worthy of buying what is arguably one of their lower-priced bags. But that experience about sums up luxury shopping with all but my dedicated SAs these days. Super frustrating!

Oh, and don’t even get me started on being told by the greeter at Hermes that the only bags for sale are those on display. I know the drill and anyone who doesn’t (or simply doesn’t care) is going to badger an SA about a bag anyway. I’ve seen it. Many times. So maybe stop treating all customers from the get-go as only after a quota bag? The shopping experience might just be more pleasant on both sides. Hmmm… Maybe this paragraph belongs in the unpopular H opinions thread…
 
When we were in Chicago recently, I stopped by Goyard for a Saint Louis PM in white (to complete my trifecta), and a gray pouch and, possibly, a card case to go with it. Quick, easy sale. The SA was lukewarm and, when I mentioned the wavy stitching on the base of the bag and asked if there was another bag in the same color I could see, I was met with a “well, they are all hand-stitched, so”. Sigh. It was only after I said I would take the bag and the pouch and indicated that I was still pondering a wallet that she offered to bring out another bag for me to see (that one was more to my liking). She really perked up at the end after she put a rain jacket over my shopping bag and I mentioned how it reminded me of the one that came with my Birkin; even DH picked up on it and mentioned it to me later. It shouldn’t have to be this hard and I shouldn’t have to prove I’m worthy of buying what is arguably one of their lower-priced bags. But that experience about sums up luxury shopping with all but my dedicated SAs these days. Super frustrating!
(Emphasis mine) this is one of my big frustrations. I hate this gatekeeping mentality. It's one thing to build a relationship, but it's hard to want to build a relationship with someone who acts as though you don't belong in the store or should just be grateful to have gotten in the door.
 
(Emphasis mine) this is one of my big frustrations. I hate this gatekeeping mentality. It's one thing to build a relationship, but it's hard to want to build a relationship with someone who acts as though you don't belong in the store or should just be grateful to have gotten in the door.
Amen! And you said it way better than I ever could.
 
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