When did you get it? Did you call customer service to tell them it got damaged? They have a warranty on their merchandise for one year.
I got the ring as a gift about 8 years ago

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When did you get it? Did you call customer service to tell them it got damaged? They have a warranty on their merchandise for one year.
I love the Lovin' hearts. I have the plain silver one and like to layer it with dbty.