Loewe x Spirited Away

[Chimmy]

Update:

The 2 orders I placed for the Bo Mouse Cardholder (Both on guests accounts) and both got a "Payment Authorization Failure" reasoning.

So I called the CS and they told me to check with my bank, which I did and there was nothing wrong and the payment got authorized.

And they finally told me that it might be a stock issue in that they didn't have any stock available. I asked them if my account had been blocked or restricted. They said they are unable to help me because they themselves don't know what's going on. They told that due to the large number of cancelled orders in my account, it might be so and that they can't do anything about it...

So basically same situation as everyone.
I think it would be better if they just completely remove the product listings from their website. It's such a waste of time and effort.

 

[fettfleck]

Update:

The 2 orders I placed for the Bo Mouse Cardholder (Both on guests accounts) and both got a "Payment Authorization Failure" reasoning.

So I called the CS and they told me to check with my bank, which I did and there was nothing wrong and the payment got authorized.

And they finally told me that it might be a stock issue in that they didn't have any stock available. I asked them if my account had been blocked or restricted. They said they are unable to help me because they themselves don't know what's going on. They told that due to the large number of cancelled orders in my account, it might be so and that they can't do anything about it...

So basically same situation as everyone.
I think it would be better if they just completely remove the product listings from their website. It's such a waste of time and effort.

Oh, so sorry about that… I totally agree, it should not be that difficult to control their own webpage and stock. I was getting hopes up and checking the webpage now and then for the hammock. They should know that this is disappointing for the clients…

 

[despair]

Update:

The 2 orders I placed for the Bo Mouse Cardholder (Both on guests accounts) and both got a "Payment Authorization Failure" reasoning.

So I called the CS and they told me to check with my bank, which I did and there was nothing wrong and the payment got authorized.

And they finally told me that it might be a stock issue in that they didn't have any stock available. I asked them if my account had been blocked or restricted. They said they are unable to help me because they themselves don't know what's going on. They told that due to the large number of cancelled orders in my account, it might be so and that they can't do anything about it...

So basically same situation as everyone.
I think it would be better if they just completely remove the product listings from their website. It's such a waste of time and effort.

The fact that your two orders were made on guest accounts clearly show that Loewe's e-commerce capabilities are woefully inept. Really sucks that you went through the hassle and heartache again!

 

[Chimmy]

Oh, so sorry about that… I totally agree, it should not be that difficult to control their own webpage and stock. I was getting hopes up and checking the webpage now and then for the hammock. They should know that this is disappointing for the clients…

The fact that your two orders were made on guest accounts clearly show that Loewe's e-commerce capabilities are woefully inept. Really sucks that you went through the hassle and heartache again!

Yeah, I just simply can't understand how even after a month, they still aren't able to crack down on their stock issues. Is their warehouse that busy?

Also, once orders get cancelled, the items are immediately brought back up as "In Stock"... That cardholder now says "Coming Soon".... I'm not upset tbh, I expected both orders to be cancelled.

 

[DiJe40]

I hope anyone can help me, and look at the yubird scarf. Are these loose threads normal?
I received it from Mytheresa yesterday.

 

[vachefou]

The white stripes almost look like a grey, maybe because they are between green stripes?

I ended up with two Otori-sama scarves during the pre-launch IT meltdown and one was distinctly grey-green compared to the other and got sent back. I wouldn't have known (and just chalked it up to photoshop when comparing to the advertising images) but for having the two to compare side by side

 

[gloomfilter]

I hope anyone can help me, and look at the yubird scarf. Are these loose threads normal?
I received it from Mytheresa yesterday.

As an embroidery novice, I think the top thread is fixable by snipping if it is a loose end?, but I am more worried about the bottom threads look like they have been pulled out of the design and would be harder to fix/ don't snip them I'm sure if you bring it to a dry cleaner or alterations and they could do something about it if it bothers you, but it could also be something indicative in the future of how fragile the design might be if it were to get caught on something small.

 

[gloomfilter]

I'm debating if I should take mine in for repair now since they will most likely have the repair piece... But i am also hesitant because I don't want them to take it and never bring it back cause they cant repair it. I'm generally a very gentle user of my bags but we'll see.

I got my sister the Koanashi small vertical wallet and I can really feel the gaps in between the leather, but I am suspecting it's because that part of the wallet is curved and not straight.

I have the same issue too observed on my puzzle, and if I fold it it shows more so the thicker chunk of the leather star. I'm a little bummed! But hope that if something happens they'll know because it seems like a common issue. I wonder if it has to do with the placement of the star in that area such that it doesn't lie flat.

Would anyone mind posting where they found it mentioned in social media? I've been trying to find it but haven't found it! Would appreciate to see how it has been discussed in other forms and continue to follow it!

In other news, thanks to help of @mandiicandii and @Purseperson420 on their lead for Buyma, I got the final piece I've been wanting from this collection at a retail price!

 

[DiJe40]

As an embroidery novice, I think the top thread is fixable by snipping if it is a loose end?, but I am more worried about the bottom threads look like they have been pulled out of the design and would be harder to fix/ don't snip them I'm sure if you bring it to a dry cleaner or alterations and they could do something about it if it bothers you, but it could also be something indicative in the future of how fragile the design might be if it were to get caught on something small.

It is not noticable when trying the scarf on, but it worries me too that it wil get worse.
I got a picture from the website and when you zoom in, this scarf has the same issue.

 

[despair]

I ended up with two Otori-sama scarves during the pre-launch IT meltdown and one was distinctly grey-green compared to the other and got sent back. I wouldn't have known (and just chalked it up to photoshop when comparing to the advertising images) but for having the two to compare side by side

Thanks for the info! Yes it's very very grey and I'm not a fan at all. Despite it being sold out, I think it's going back...

 

[peppermint_tea]

I hope anyone can help me, and look at the yubird scarf. Are these loose threads normal?
I received it from Mytheresa yesterday.

The embroidery looks super push and made with looser stitches to have that effect. Because of this effect, it probably got snagged during handling. It shouldn’t continue to snag but it’ll all depend on how you handle it. If you do decide to keep it and fix it yourself, don’t snip any threads. Bring them back with a needle and anchor it to the backing with the same color thread as the backing. Make sure you don’t pull it back too much or it’ll flatten that area.

 

[DiJe40]

The embroidery looks super push and made with looser stitches to have that effect. Because of this effect, it probably got snagged during handling. It shouldn’t continue to snag but it’ll all depend on how you handle it. If you do decide to keep it and fix it yourself, don’t snip any threads. Bring them back with a needle and anchor it to the backing with the same color thread as the backing. Make sure you don’t pull it back too much or it’ll flatten that area.

Thank you, for your reply..I will let my mom take a look at it. She is much better than me with a needle.

 

[fettfleck]

Thanks for the info! Yes it's very very grey and I'm not a fan at all. Despite it being sold out, I think it's going back...

Mine is some kind of offwhite-greenish.
I don‘t mind it not being white though. So you don‘t see the dirt too quick. ;-p
But if you don‘t like it, I would also return it.

 

[peppermint_tea]

I thought my order would be cancelled after seeing @Chimmy’s post. My account was also blocked a while back. But shockingly it went through and they just shipped it. Maybe they oversold some items and now it’s in phantom mode all over again? Some of the items are back to ‘coming soon’ and the number of items on the website are down to 90 from 92. This game is madness.

 

[despair]

Mine is some kind of offwhite-greenish.
I don‘t mind it not being white though. So you don‘t see the dirt too quick. ;-p
But if you don‘t like it, I would also return it.

I went to take a look at the description on Loewe again and it says ecru/green so maybe it's really not meant to be white at all. But it's a really muted color which really does seem to make the scarf look quite dull... I'll try to take a comparison photo against my partner's white/multicolor mohair scarf he bought a couple of months back later!