Loewe x Spirited Away

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#1,066
protein_ said:
Yup, so my Bo card holder that I ordered from Loewe yesterday was canceled this morning.

Did anyone else's cancellation say it was "payment not authorized?" :whut:
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Hey all, I called customer service about this same issue with “payment not authorized” - not sure if this is real or not, but I was told this was due to a “3 online orders per customer” limit, and that since I had exceeded my 3 orders, any orders I placed afterward would not be accepted. Only thing is all 3 of my first orders were canceled too :sad: I was told they’d be removing the hold on my account for this reason during the week. Again, not sure if real but hope this helps!!
 
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#1,067
pocopiumosso said:
Hey all, I called customer service about this same issue with “payment not authorized” - not sure if this is real or not, but I was told this was due to a “3 online orders per customer” limit, and that since I had exceeded my 3 orders, any orders I placed afterward would not be accepted. Only thing is all 3 of my first orders were canceled too :sad: I was told they’d be removing the hold on my account for this reason during the week. Again, not sure if real but hope this helps!!
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That’s good to know, they should go and update the count on ALL those whose order was initially cancelled.
 
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#1,068
I wonder what they'll tell me if I call, I only made three online orders on that day. The first two were quickly cancelled but the third took overnight to get a "payment not authorized" but they haven't pushed the funds back (could be that they'll just wait for the pending charge to drop off, but the second order cleared and they refunded) and the order still says "being processed". Not that I'm expecting anything to come of it
 
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#1,069
pocopiumosso said:
Hey all, I called customer service about this same issue with “payment not authorized” - not sure if this is real or not, but I was told this was due to a “3 online orders per customer” limit, and that since I had exceeded my 3 orders, any orders I placed afterward would not be accepted. Only thing is all 3 of my first orders were canceled too :sad: I was told they’d be removing the hold on my account for this reason during the week. Again, not sure if real but hope this helps!!
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Do you happen to know if the limit on online orders is 3 per day/per week/ever?

I also only made 3 online orders that day, one cancelled pretty quickly, the second one had the ‘payment not authorized’ email and the third is still in progress.
 
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#1,071
baglici0us said:
Do you happen to know if the limit on online orders is 3 per day/per week/ever?

I also only made 3 online orders that day, one cancelled pretty quickly, the second one had the ‘payment not authorized’ email and the third is still in progress.
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I’m not sure, I’m sorry! I had placed all 6 of my orders in one day during the phantom frenzy :P first 3 canceled due to inventory, then the last 3 were apparently due to this limit. I wasn’t able to get anything during launch and am hoping customer service can help me with just one of those orders now :sad:
 
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#1,072
pocopiumosso said:
I’m not sure, I’m sorry! I had placed all 6 of my orders in one day during the phantom frenzy :P first 3 canceled due to inventory, then the last 3 were apparently due to this limit. I wasn’t able to get anything during launch and am hoping customer service can help me with just one of those orders now :sad:
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Thanks!! I hope you’ll be able to get something with customer service’s help! I emailed them a few days ago and still haven’t had a response. They must be overwhelmed.
 
#1,073
baglici0us said:
Thanks!! I hope you’ll be able to get something with customer service’s help! I emailed them a few days ago and still haven’t had a response. They must be overwhelmed.
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Thank you!! My fingers are crossed for anything Susuwatari! And I’m sure they’re overwhelmed too. I called via phone- since you already contacted them via email, maybe you’ll have luck calling and getting help?
 
#1,076
baglici0us said:
Do you happen to know if the limit on online orders is 3 per day/per week/ever?

I also only made 3 online orders that day, one cancelled pretty quickly, the second one had the ‘payment not authorized’ email and the third is still in progress.
Click to expand...

I was told the limit is 3 orders per customer, ever. Any more orders shipped to the same address, using the same credit card, or same billing address, would be automatically cancelled. I have tried different ways like shipping to different addresses, using different cards, not logging into my account, etc, and all new orders were still rejected (cancelled). I actually have a VIP account with Loewe, and although they told me I had no purchase limit for this collection, the system still wouldn’t allow me to place more than 3 online orders. The local SAs may be able to help place orders though.
 
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#1,077
Tarochan said:
I was told the limit is 3 orders per customer, ever. Any more orders shipped to the same address, using the same credit card, or same billing address, would be automatically cancelled. I have tried different ways like shipping to different addresses, using different cards, not logging into my account, etc, and all new orders were still rejected (cancelled). I actually have a VIP account with Loewe, and although they told me I had no purchase limit for this collection, the system still wouldn’t allow me to place more than 3 online orders. The local SAs may be able to help place orders though.
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Wow! That sounds brutal but I guess it’s a way to make sure everyone gets a fair go at this collection. I noticed in my account that two of my earlier orders that were fulfilled and delivered have disappeared, I wonder if that’s their way of opening up more slots for orders.
 
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