I don't know how calling about my order to find out the status of the cardholder ("I'm sorry I have no information to give as confirmation or cancellation") was going to improve the situation but a generic CS reply of "everyone's complaints are being noted for HQ" doesn't inspire me to trust their ordering/IT/warehouse for the future.
Loewe x Spirited Away
- Thread starter Logic
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I know they are a total disaster with these collections, but just to say that, generally, it is very smooth to order Loewe online and, at least in Europe, they ship fast and their customer service is very personalized. Once they ship the wrong pair of pants and they sent me one of their leather bracelets as compensation.
You're right, my scarf order shipped quickly; they seemed very relaxed about the fact that two went out and to simply reject one. It's just questionable and appalling that there are still orders a week later hanging out in confirmation purgatory - how do they not know how many are in stock/not yet arrived, quantity of orders versus stock, etc. Makes me wonder if several layers behind the website we end up at people in warehouses running around with handwritten notebooks (which is what I deal with in my job)
My Susuwatari Beanie and Boh Cardholder are out for delivery today via DHL. 
I’ll show pictures once they are here! Also can give an opinion on the beanie as I haven’t seen anyone else really say anything about it
I’ll show pictures once they are here! Also can give an opinion on the beanie as I haven’t seen anyone else really say anything about it
I adore that combination!! Absolutely gorgeous.
I got my order but they sent the susuwatari coin card case instead of the Bo red card holder. Client services was easy to get a hold of and they are rectifying the situation right now.
Did anyone receive a Bo red card holder by mistake? LOL
Did anyone receive a Bo red card holder by mistake? LOL
They just canceled my order 
I’m so sad. My order was placed 42 minutes after the pre launch opened
I’m so sad. My order was placed 42 minutes after the pre launch opened
So sorry to hear that. What did you order? Hopefully the website restocks returns as they receive them.They just canceled my order
. Thank you. The susuwatari coin card holder, chihiro heel pouch, and the otori-sama scarf. I wish they could just let me know if there are availabilities due to returns I feel they will sell so quickly on the website and I may not see it in time.
I'm returning a chubby chicken scarf! Well, I will whenever they send me the DHL waybill...