Loewe x Spirited Away

[zipporah]

Chimmy that is bizarre! And how is buying four items from a highly popular collection sus activity?

I got the email that my bag has shipped, so it wasn’t phantom stock.

 

[Logic]

Bo cardholder ATB

 

[DiJe40]

No bag or slg’s on the european website. Or am I missing them?

 

[Logic]

Oh I’m in the APAC region not EU.

 

[Rouge pomme]

I'm also in the APAC region but not all the items are listed in the collection. I had to search separately for the susuwatari coin cardholder.

 

[Astreaa]

Both the Bo and Susuwatari cardholders are showing as available, as well as the Susuwatari coin cardholder.

 

[baglici0us]

Sigh, missed out on the Chihiro Amazona again. Would’ve sent it to a friend and paid with my Aussie cc if I had known it was available. I’m planning to call CS today to see if there are any planned restocks for US.

 

[baglici0us]

Just spoke to CS and they have some stock available that’s in transit to warehouses and will be available in different markets including US. She couldn't confirm the items and quantities but advised me to keep checking the site.

 

[vachefou]

Just spoke to CS and they have some stock available that’s in transit to warehouses and will be available in different markets including US. She couldn't confirm the items and quantities but advised me to keep checking the site.

I'll be hiding my credit cards in the freezer starting now...

 

[Rouge pomme]

Predictably, the order was cancelled. Not sure if it's phantom stock or if my account is blocked due to a history of cancelled orders during the phantom stock period.

 

[win28]

To my surprise, I got a call from Loewe CS today explaining they can now fulfill my previously cancelled order from pre-launch and once I confirmed I still wanted it, they processed it straight away whilst I was still on the call. I just checked again and status now show already shipped. So very quick and efficient and I really appreciate that they are actually making the effort to do this.

They also explained that they have a list of cancelled orders and are making efforts to allocate the stock being returned or sent back from retail stores to these orders first hence anyone else ordering items within these will likely get their order cancelled. As the stock altho pops up on the site as in stock as they physically arrive are then actually already set aside and not actually available for ordering. Only they can put through those orders.

Hope this might be of help to those wondering why they still get cancelled orders.

 

[despair]

Both the Yubaba and Susuwatari anagram tote bags are reflecting as available to purchase on the website... Surprising that these are getting restocked!

 

[fettfleck]

To my surprise, I got a call from Loewe CS today explaining they can now fulfill my previously cancelled order from pre-launch and once I confirmed I still wanted it, they processed it straight away whilst I was still on the call. I just checked again and status now show already shipped. So very quick and efficient and I really appreciate that they are actually making the effort to do this.

They also explained that they have a list of cancelled orders and are making efforts to allocate the stock being returned or sent back from retail stores to these orders first hence anyone else ordering items within these will likely get their order cancelled. As the stock altho pops up on the site as in stock as they physically arrive are then actually already set aside and not actually available for ordering. Only they can put through those orders.

Hope this might be of help to those wondering why they still get cancelled orders.

Are you also APAC region? Europes client services just said everything is sold out and won‘t come back…

 

[joshilin]

And continued lack of luck in the US

 

[wimp]

I was able to place an order for the Bo cardholder. I'm in Canada and have never placed an order with Loewe before. Not holding out much hope but will update here whether it goes through or not.



EDIT: cancelled and refunded in less than an hour