Loewe.com experience?

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#16
oliveyou618 said:
I ordered one of the puzzle hobo bag's that's on sale from the Loewe website. I live in the US and placed my order on Monday and it arrived today from Madrid in perfect condition. I was pleased with my first online purchase!
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Wow! That’s good to hear.

I ordered the same bag last Monday (nearly two weeks now) and hasn’t shipped yet. Hope it arrives soon.
 
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#17
I am in Germany, Europe and have ordered several times from Loewe.com.

Usually it was shipped the next day and arrived the day after. It was always delivered by UPS.
You need to be at home though. No leaving unattended packages (which is good in this case), but they also don‘t leave it with neighbours.

All was overly well packed. I never returned something though, so no experience with that.
 
#21
Navajo princess said:
I recently ordered an item online from Loewe and wasn't impressed with their swiftness. I ordered on 16 April and did not receive my items until 28 April well over their estimated 2-7 business days and I wasn't able to track my items nor was I informed about a delay or ever given a reason for the delay. Their Customer Service contact was very nice and helpful but I had to get in touch with them when the 7 business days came and went, I would have expected a company like this to get in touch with me. Luckily the items that I order were fairly low in value (bag charms) but I still found the experience stressful, had I ordered something at a higher price point like a bag I would have been very upset. The experience left me not wanting to order anything from them again unless it was something quite small in value once more - I would prefer to buy a Loewe bag from their London boutique in person (they are brilliant) and if I did want to order something online by Loewe would use their other UK sites such as Harrods or Selfridges who both provide really excellent online experiences and offer very fast delivery.
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I thought it only right that I post the following after my previous message. I couldn't resist ordering something in the Loewe sale which was only available online in the UK so I took a chance and ordered the Puzzle Hobo Bag in Avocado Green as I've always loved this shade. Anyway, I ordered it online on Wednesday 28 June in the early evening and it arrived two days later on Friday 30 June - super fast, and I was kept informed of its progress. I'm so pleased and would have no hesitation in ordering online from them again. Inserting a picture of the bagAvocado Green.jpg
 
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#22
Wanted to share my experience ordering online--since I started this thread. I did end up ordering the puzzle hobo in the avocado green and the pink. I received both quickly and was informed of the shipping the entire time. The avocado green was perfect and I love it! The pink was not in the best condition--I immediately called customer service and sent a picture of the bag. We set up a return, and it took about 10 business days for the return to be processed. So I did have a good experience with their online store and would order again in the future! Thank you all for responding. I was nervous to order from them and all of your replies helped so much!!
 
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