Maybe a bit of both….I went to pick up a Kelly 25 and bought 2 twillys off the floor as well as shoes, a dress, and a blouse. My SA pulled another few pieces from the back in my size that were not displayed on the floor. I requested a Calvi duo and when she brought it out she also surprised me me the cutest Pegasus!Were they keeping it only for regulars or as long as you knew what to ask for they’d let it go?