Kate Spade Kate Spade??? Thoughts, experiences good and bad

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#196
I'm a longtime KS fan. I received the most gorgeous charm bracelet, passport holder and bag from my mom for christmas. I believe it's a small maise in red with a bow. Gorgeous but identical to one I already own. I was really disappointed that when I contacted customer service and asked to exchange that it was final sale and there was nothing they could do. I actually called them out on social media and nothing either.

On one hand I get that final sale means final sale, but there are a lot of companies that will make exceptions especially if the customer is long time or has a card with them. Now i'm stuck selling it. Should I go the ebay route? I've never sold a bag before.
 
#197
chelseavrb said:
I'm a longtime KS fan. I received the most gorgeous charm bracelet, passport holder and bag from my mom for christmas. I believe it's a small maise in red with a bow. Gorgeous but identical to one I already own. I was really disappointed that when I contacted customer service and asked to exchange that it was final sale and there was nothing they could do. I actually called them out on social media and nothing either.

On one hand I get that final sale means final sale, but there are a lot of companies that will make exceptions especially if the customer is long time or has a card with them. Now i'm stuck selling it. Should I go the ebay route? I've never sold a bag before.
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I have sold a few of the KS bags on eBay. They don't hold their value. KS quality has declined. I feel that's what happens when a private company is sold to a public one, quality goes down so margins can go up. For a while that works because people continue to buy because of the name and after a while the name loses its customer drawing power.
 
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#198
chelseavrb said:
I'm a longtime KS fan. I received the most gorgeous charm bracelet, passport holder and bag from my mom for christmas. I believe it's a small maise in red with a bow. Gorgeous but identical to one I already own. I was really disappointed that when I contacted customer service and asked to exchange that it was final sale and there was nothing they could do. I actually called them out on social media and nothing either.

On one hand I get that final sale means final sale, but there are a lot of companies that will make exceptions especially if the customer is long time or has a card with them. Now i'm stuck selling it. Should I go the ebay route? I've never sold a bag before.
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Resale value on Kate Spade is usually very low unless it is a kitschy item that you have. I find those can go quite high, more than retail. You can also try and sell or trade on poshmark. Or regift the bag.
 
#199
Hi. I cannot find anything on this site about the Kate Spade Emerson Place Dewy. Does anyone own it? I like the features: protective feet, shoulder-length strap should be good for a petite person, nice-looking, at least in the online pics. But I've never owned a Kate Spade bag before nor spent that much on a handbag. Thoughts? Reviews? Alternatives with the same features large enough to hold an iPad 2? Also, any reason not to buy it at Macy's? My Discover card will give me 10% cash back. Does KS ever go on sale at Macy's or Amazon? On a related note, when I called Macy's on the phone the woman offered me 10% off, and agreed to 20%. I thought it sounded sketchy, so I held off. One thing that bothers me is that Macy's and Amazon don't include a dust bag, as far as I can tell, while KS does. But Macy's and Amazon have pink, and KS doesn't. Thanks in advance for thoughts on any of the above.
 
#200
WanderingPhilosopher said:
Hi. I cannot find anything on this site about the Kate Spade Emerson Place Dewy. Does anyone own it? I like the features: protective feet, shoulder-length strap should be good for a petite person, nice-looking, at least in the online pics. But I've never owned a Kate Spade bag before nor spent that much on a handbag. Thoughts? Reviews? Alternatives with the same features large enough to hold an iPad 2? Also, any reason not to buy it at Macy's? My Discover card will give me 10% cash back. Does KS ever go on sale at Macy's or Amazon? On a related note, when I called Macy's on the phone the woman offered me 10% off, and agreed to 20%. I thought it sounded sketchy, so I held off. One thing that bothers me is that Macy's and Amazon don't include a dust bag, as far as I can tell, while KS does. But Macy's and Amazon have pink, and KS doesn't. Thanks in advance for thoughts on any of the above.
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KS goes on sale at various times. I think all the dept. stores will include a dustbag unless it has been lost or "lifted". I try to buy just about everything at Nordstrom because they will price match. Though I don't own it, the bag looks very elegant in the promo picture!
 
#201
Purseonic Woman said:
KS goes on sale at various times. I think all the dept. stores will include a dustbag unless it has been lost or "lifted". I try to buy just about everything at Nordstrom because they will price match. Though I don't own it, the bag looks very elegant in the promo picture!
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Thanks for your reply and the encouragement ;). I prefer Nordstrom, too, but have only found the pink at Macy's & Amazon. Get this: I called Macy's again to ask about upcoming sales that would include this bag, and the woman didn't know of any. But she offered me 25% off to buy it on the phone! Really seems sketchy, but I'm tempted.
 
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#202
Kate Spade is almost never a part of Macy's %off sales. KS products might get marked down after a period of time as newer products arrive. IMO, Macy's isn't the place to get a great deal on KS. Macy's is where I feel they practically give Michael Kors away every couple months but I rarely see a KS that I think is a great sale. But if Macy's has the color you want, you want the purse now, and you already have a 10% discount through discover, there's no reason to not at least buy the bag even if you decide to return it.

All KS non outlet bags should have a dust bag. If it doesn't, you could probably get one from Macy's or at worst return the bag. I've never bought KS from Macy's.

I don't understand why the percentage off by phone seems sketchy. They probably work on commission and have discretion to give a discount to make a sale. With contemporary bags 10-25% isn't that big of a discount. To us as consumers, it means we've saved a lot of money, but to the seller they are still in a good area of profit margin.

Your bag looks very cute online! I'm
not sure how much babying KS quilted leather needs. But that's something to consider too.
 
#203
all7s said:
Kate Spade is almost never a part of Macy's %off sales. KS products might get marked down after a period of time as newer products arrive. IMO, Macy's isn't the place to get a great deal on KS. Macy's is where I feel they practically give Michael Kors away every couple months but I rarely see a KS that I think is a great sale. But if Macy's has the color you want, you want the purse now, and you already have a 10% discount through discover, there's no reason to not at least buy the bag even if you decide to return it.

All KS non outlet bags should have a dust bag. If it doesn't, you could probably get one from Macy's or at worst return the bag. I've never bought KS from Macy's.

I don't understand why the percentage off by phone seems sketchy. They probably work on commission and have discretion to give a discount to make a sale. With contemporary bags 10-25% isn't that big of a discount. To us as consumers, it means we've saved a lot of money, but to the seller they are still in a good area of profit margin.

Your bag looks very cute online! I'm
not sure how much babying KS quilted leather needs. But that's something to consider too.
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Thanks for your reply. I have never had to baby a handbag, so that is something to consider. Would quilting take more work than regular leather? I don't really know what it could entail. I mean, I am careful never to let my bags get dirty, but I don't treat them with anything, and with my OCD, my Tignanello gets wiped down with Lysol wipes periodically! I think if I got this KS, I might try a Lysol on the bottom and see if anything bad happens. But I'm open to better suggestions <g>. BTW, the Macy's reps all sounded as though they could be in foreign countries, which is why I felt a little strange about giving them my credit card to get the discount. I gues I'm a bit paranoid. They confirmed there is no dust bag, but maybe someone just omitted it from the description. This is a big deal for me! Never spent this much on a bag before. I got myself a RM Mini Love last year for my birthday, but it was on sale. OTOH, my soon-to-be-ex-husband is still paying my bills until we settle, so this is my last chance to splurge for the foreseeable future. Sorry if that's TMI ;)
 
#204
WanderingPhilosopher said:
Thanks for your reply. I have never had to baby a handbag, so that is something to consider. Would quilting take more work than regular leather? I don't really know what it could entail. I mean, I am careful never to let my bags get dirty, but I don't treat them with anything, and with my OCD, my Tignanello gets wiped down with Lysol wipes periodically! I think if I got this KS, I might try a Lysol on the bottom and see if anything bad happens. But I'm open to better suggestions <g>. BTW, the Macy's reps all sounded as though they could be in foreign countries, which is why I felt a little strange about giving them my credit card to get the discount. I gues I'm a bit paranoid. They confirmed there is no dust bag, but maybe someone just omitted it from the description. This is a big deal for me! Never spent this much on a bag before. I got myself a RM Mini Love last year for my birthday, but it was on sale. OTOH, my soon-to-be-ex-husband is still paying my bills until we settle, so this is my last chance to splurge for the foreseeable future. Sorry if that's TMI ;)
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Please never use disinfectant wipes on a leather purse. It will dry out the leather. Consider purchasing apple leather products to clean your bags.
 
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#205
fab2fab said:
I have sold a few of the KS bags on eBay. They don't hold their value. KS quality has declined. I feel that's what happens when a private company is sold to a public one, quality goes down so margins can go up. For a while that works because people continue to buy because of the name and after a while the name loses its customer drawing power.
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Very sadly true - all of my KS bags date from 2006 or earlier and are absolutely gorgeous in terms of quality and style ... [emoji7] I need to post some pics!
 
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#207
Mayfly285 said:
Very sadly true - all of my KS bags date from 2006 or earlier and are absolutely gorgeous in terms of quality and style ... [emoji7] I need to post some pics!
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I also feel like the Wellesley leather bags, which are made for outlet, have the best quality of any other boutique or outlet bags they make. Well...at least I feel that was true two years ago. They may have reduced Wellesley quality now too, I haven't checked the new collections lately. The Wellesley leather is so durable, I have two planners in that leather too. (That's the boar embossed, really structured leather)
 
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#208
As far as the quilting, I'm just afraid it could get roughed up more easily than other materials. Particularly because of all those tightly curved surface areas. I would advise to be wary of rubbing it against things. Also the light pink may pick up colors rubbing against jeans. Im not familiar with the Emerson Place leather but i recall these as minor issues Ive seen for an older quilted leather KS line called Gold Coast.

Im happy to hear you are getting to splurge on a bag with all you are going through, I think you'll be very happy with it!
 
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#209
meowmix318 said:
Please never use disinfectant wipes on a leather purse. It will dry out the leather. Consider purchasing apple leather products to clean your bags.
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I know you're right. I risked it on my Tignanello, because it's old & inexpensive and it seems OK, but I expect to have to be more careful with a better bag. Until I find a true leather cleaner I'm happy with, is it ever OK to use a little mild body wash, shampoo, or detergent? Obviously I'd test it on the bottom, first, but I'm wondering what experienced people have to say. Thanks again.
 
#210
all7s said:
As far as the quilting, I'm just afraid it could get roughed up more easily than other materials. Particularly because of all those tightly curved surface areas. I would advise to be wary of rubbing it against things. Also the light pink may pick up colors rubbing against jeans. Im not familiar with the Emerson Place leather but i recall these as minor issues Ive seen for an older quilted leather KS line called Gold Coast.

Im happy to hear you are getting to splurge on a bag with all you are going through, I think you'll be very happy with it!
Click to expand...
Thanks for the excellent points, and the kind words.
 
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