Kate Spade Kate Spade??? Thoughts, experiences good and bad

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About the bag:
Recently bought the KS Small Ella, came beautifully wrapped, well-stuffed to prevent indentations, etc. Zippers were fine except for the bag zipper is a little hard to get into but thats not a big deal to me, might be to others though. Came within 7 days exactly. I inspected it in and out when I unwrapped it.


About customer service:
After a week of use, on the strap, there's a piece of leather that's sewed down to loop the the strap through when you adjust the it to wear cross body etc. Basically it holds down the extra slack of the strap in case its too long. Well the threading behind that, although very minuscule and didn't affect the functionality of it, bothered the heck out of me. I was just afraid if I used it daily like how I planned to, it might start falling apart. I explained to Kate Spade (customer service email) about it and if there was anything I could do to fix it without sending it in. They replied and said they would either refund me the money and I send it back OR they pay the overnight ship and send me a replacement. I asked to just replace the strap not the bag but it was either the whole bag or nothing.

The second bags strap was perfect. but the bag itself had weird indentations in the leather that didn't look like could be fixed by stuffing it with anything.

Anyway long story short, Kate Spade's bag quality is great. I would buy again, but only at a discounted/sale price. Their customer service is impeccable. Their bag quality has improved a LOT since they first started. But I like the way they rectified the situation quickly!
 
I have been a Kate lover for 10+ years, but lately have noticed a significant decline in quality. Lately I've even been worried about taking my bags out in public, as they are not holding up well and I'm worried they will get banged up. Mine have been creasing/bending, and they are not holding their shape. I store them in the dust bag. I buy bags so I can actually use them, but I am so worried about them getting ruined that I haven't been using them. My last Kate purchase was a year ago, and I don't have any plans to purchase in the near future. I recently bought a Burberry and a Coach (from the 1941 collection) and those are QUALITY.

Has anyone else known a decline in quality in Kate?
 
Just bought my first Kate Spade bag - the Emerson Place Emi. I bought it on Tradesy, for a little over 50% off, so I was a little nervous - would it be fake, would there be damage not shown in the pictures... I was very relieved to get it out of the box and find it in basically perfect condition (it was listed as "like new" - but I couldn't find any evidence it had ever been worn before!)

It's great, but I have two issues with the bag itself...

1) The strap is too short. I had intended to wear it as a crossbody bag - only after it arrived did I check the picture on the website and realize that the model isn't wearing it crossbody. The chain is intended to be buckled together inside the bag - you lose about 4 inches of length that way - if there were clasps on both sides of the chain instead of just one, the chain could be clipped into the loops on either side of the bag (instead of threaded through them and meeting in the middle), and that length could be regained, so the bag could be worn on the side or crossbody. (I reached out to customer support to see if I could get an extra clasp, but if I don't hear back, I may just try to purchase a matching one online or in a craft store and make the modification myself)

2) The kerning on the logo is off! I know, that sounds like a giant red flag, but if you look at the photo on the website, it's off there too (zoom in on the first photo here: https://www.katespade.com/products/emerson-place-emi/098689887302.html) - the "p" is just a tad too close to the "s". The type on my bag is spaced exactly like it is in the picture. I'm somewhat surprised that for a $200 bag, there wouldn't be more attention to that kind of detail.

That said, I realize I'm being super nitpicky, and I still love this bag and plan on taking it everywhere!

(Any thoughts on whether it's too big to use as a wallet? Would it be overkill to put my Emi bag inside another bag on days when I need to carry more things?)
Hi! I don't think you are being too nitpicky. For the price of her bags, Kate should pay more attention to fine details. That's what makes it work the price--the details. I don't want to pay for the name "Kate Spade." I want to pay for her good quality and attention to detail. Shouldn't that be what it's about? I agree with you--the spacing of the type would bug me, too. I expect high quality from Kate, and I've been disappointed lately. :(
 
Their new "down the rabbit hole" collection is sooo cute! I wanted to buy their teacup coin purse so badly but I was shocked at the price: $128. Too pricey for a bulky, tiny, impractical coin purse. The keychain is cute but it looks a bit cheaply made.

Guess I have to wait for the coin purse to go on clearance so I can get it for a reasonable price. I also noticed one of the sales associates was wearing the stacked tea time necklace and I couldn't stop staring at it. So cute!! It was worth $98 but I can see myself getting lots of use out it,unlike the coin purse. Hmm... I wonder if I should buy it now or wait for a sale? Decisions, decisions...
 
As a tea lover, I'm obsessed with her new collection. (Coveting that wicker tea bag!) I thought the keychain seemed cheap, too. Was surprised that it wasn't a 3D metal design, like her new daisy fob. Would have gotten it in a second if it had been! I do want one of the two tea cup necklaces, though.
 
As a tea lover, I'm obsessed with her new collection. (Coveting that wicker tea bag!) I thought the keychain seemed cheap, too. Was surprised that it wasn't a 3D metal design, like her new daisy fob. Would have gotten it in a second if it had been! I do want one of the two tea cup necklaces, though.


I love the clutch, it's super cute and perfect for summer. The keychain looked like something I would find at her outlets, not at the full price store!! Even the car keychain looked a bit better than the crummy teacup charm.

I couldn't stop thinking about the stacked teacup necklace so I had to order it. I can't wait to receive it! It's so cute and unique.


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I love the clutch, it's super cute and perfect for summer. The keychain looked like something I would find at her outlets, not at the full price store!! Even the car keychain looked a bit better than the crummy teacup charm.

I couldn't stop thinking about the stacked teacup necklace so I had to order it. I can't wait to receive it! It's so cute and unique.


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That is very cute
 
I love the clutch, it's super cute and perfect for summer. The keychain looked like something I would find at her outlets, not at the full price store!! Even the car keychain looked a bit better than the crummy teacup charm.

I couldn't stop thinking about the stacked teacup necklace so I had to order it. I can't wait to receive it! It's so cute and unique.


View attachment 3320784

Omg this is the cutest necklace ever! I want it!
 
Has anyone found that the gold-tone KS jewelry turn their skin green? I bought a pair of Eiffel Tower earrings a couple of years ago and every time I wear them the area around my ear piercing turns green.
 
Omg this is the cutest necklace ever! I want it!

It's worth it! I just received mine yesterday and it's even cuter in person. Such an adorable and clever necklace, Kate Spade really hit the ballpark with this one. I had a lot of fun taking pictures of it with my eraser desserts. :p I love, love this necklace! I can't wait to wear it with my summer dresses once the weather warms up.
 

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It's worth it! I just received mine yesterday and it's even cuter in person. Such an adorable and clever necklace, Kate Spade really hit the ballpark with this one. I had a lot of fun taking pictures of it with my eraser desserts. :p I love, love this necklace! I can't wait to wear it with my summer dresses once the weather warms up.


So cute! Including the erasers.
 
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