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I like the shade of gold Kate Spade uses. I prefer silver hardware not so much because I dislike the look of gold but because gold hardware wears off easily.
Sounds like their hardware can last at least 3 years. Do any TPFers who've had their Kate Spade bags for more than 3 years care to chime in?
I would go in with proof of purchase and see what your boutique can do. If it was purchased on their website contact customer service. Either way you will be in good hands!This is what the gold tone hardware on my cedar street cami looked like less than 2 weeks after I bought it. :/ It has even more scratches on it now after a month of use.
I would go in with proof of purchase and see what your boutique can do. If it was purchased on their website contact customer service. Either way you will be in good hands!
I'm glad they exchanged it for you, their CS is really good in that sense. I'm surprised that it happened again though in under 24 hrs. Perhaps try exchanging for a different style altogether?So I took it back to the boutique and they did an exchange for a brand new one. Except I carried it home and literally not even 24h later there are scratches again on the gold hardware. Seems like this is just an issue with their gold hardware in general. I'll probably just suck it up because a small, cute crossbody is exactly what I was looking for, but the quality is insanely bad if it literally scratches as soon as I use it.
I'm glad they exchanged it for you, their CS is really good in that sense. I'm surprised that it happened again though in under 24 hrs. Perhaps try exchanging for a different style altogether?