Kate Spade Kate Spade Gold-tone Hardware

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I like the shade of gold Kate Spade uses. I prefer silver hardware not so much because I dislike the look of gold but because gold hardware wears off easily.

Sounds like their hardware can last at least 3 years. Do any TPFers who've had their Kate Spade bags for more than 3 years care to chime in?

I have two bags with gold hardware that have been in summer circulation for almost 4 1/2 years (and when I bought them they were past season so they're a tad older than that). They still look as they did when I bought them!
 
This is what the gold tone hardware on my cedar street cami looked like less than 2 weeks after I bought it. :/ It has even more scratches on it now after a month of use.
 

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This is what the gold tone hardware on my cedar street cami looked like less than 2 weeks after I bought it. :/ It has even more scratches on it now after a month of use.
I would go in with proof of purchase and see what your boutique can do. If it was purchased on their website contact customer service. Either way you will be in good hands!
 
My oldest KS bag is 4 years old. I go through phases of using it daily for a few months, then leave it for a few months, then regular use again. It's been rained on and been through all 4 seasons, and the hardwell still looks pretty good. There's a few scratches on it because I haven't been very careful with it, but it's not discouloured or tarnished. i'm pretty happy with it.
 
I would go in with proof of purchase and see what your boutique can do. If it was purchased on their website contact customer service. Either way you will be in good hands!

So I took it back to the boutique and they did an exchange for a brand new one. Except I carried it home and literally not even 24h later there are scratches again on the gold hardware. Seems like this is just an issue with their gold hardware in general. I'll probably just suck it up because a small, cute crossbody is exactly what I was looking for, but the quality is insanely bad if it literally scratches as soon as I use it.
 

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So I took it back to the boutique and they did an exchange for a brand new one. Except I carried it home and literally not even 24h later there are scratches again on the gold hardware. Seems like this is just an issue with their gold hardware in general. I'll probably just suck it up because a small, cute crossbody is exactly what I was looking for, but the quality is insanely bad if it literally scratches as soon as I use it.
I'm glad they exchanged it for you, their CS is really good in that sense. I'm surprised that it happened again though in under 24 hrs. Perhaps try exchanging for a different style altogether?
 
I'm glad they exchanged it for you, their CS is really good in that sense. I'm surprised that it happened again though in under 24 hrs. Perhaps try exchanging for a different style altogether?

I agree, their customer service was pretty impeccable - the manager at the store today let me look at the straps on other stock to make sure I was satisfied with it before leaving! However, nearly all the straps I looked at for this bag had some kind of dark mark or scratches already, so it could be a quality issue with this particular model. Given the price ($148 USD or $178 CAD) I would have expected better, but I'm satisfied with how the store handled it...good idea on getting another model, but I wanted this one specifically :)
 
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