What's the point of that?
The description is wrong and of course I built on that .
It is easy to tell it is gold when you know it. It could have been also silver. It depends on the light in wich the pic is taken.
Sure I will call them again. Again and again.
¯\_(ツ)_/¯
Might just be me but if something looks like brass, it can't be silvery even if they write silvery, so asking would have been the simple thing, since you said you looked at it for a while. You don't think that a simple question might have sorted this out.
And if you are dealing with French companies, the whole tantrum because they don't reply when about everybody and their dog is on holiday in August and they might be totally understaffed, August and France grinding to a halt is pretty commonly known. No they are not ignoring you, they might be busy due to staff shortages, that happens in August.
Yes the seller should not have put in silvery, but yes, it utterly and totally looks like bras and that half a minute to ask "is the colour really silvery" would really not be much efford. That they let an item through that looks like the pictures and assumed the silver was a mistake as the pictures clearly show it in a brass colour, I understand that, would have been better if they would have checked with you first, but they possibly assumed that you bought according to the pictures. But honestly, unless you take pictures of silver by candlelight (which does not bode well for the quality), it will never have that brassy sheen.
They usually are really eager to put everything right and have always been helpful with every problem, as I mentioned in the DM, one of their founders was super helpful with a bug where items were uploaded twice, but August in France is a bit like the time between X-mas and New Year in Germany, it is not a holiday month, it is THE holiday month where basically most offices are closed.
Seriously, this totally reminds me of a dress I sold, where I took pictures in just about every conceivable light, with flash, without flash, outside, inside, close up, because red can be such a difficult colour, mentioned that it is a true red, passed VC control without a hitch, buyer left nasty notes because she thought it was a different red, she wanted more pink on her monitor it showed as more pinkish. I didn't adjust her monitor.
