Well, turns out Macy's sent me the wrong bag. The picture on the website showed palm with silver, but they sent palm with gold. The main reason I ordered this bag was the silver so I'm kind of mad about that. I talked to a nice lady on the phone who told me that they have both silver and gold. Why do they not specify this on the website then? Regardless, the leather had some folds and dents that I wouldn't have lived with had the correct bag been delivered anyway. The two times I've ordered from Macy's, the packing has been less than excellent. Just a bag thrown in a big box with a few piece of paper around it. I'm kind of hesitant to order from them again, but I want the silver soooooo bad that I might just have to put up with it one more time and hope for the best. I'm going to call tomorrow to order over the phone that way I can explain the situation and they can hopefully make sure I end up with a silver bag this time. I felt like a crazy woman explaining my silver vs. gold situation over the phone and in the store when I returned it, but jeez, the website has silver and I wanted silver so that's why I placed an order!
Anyway, the bag itself was gorgeous, minus the wrong hardware and the few dents. I was this close to just keeping it because the stores around me don't have it (yet), but I know those few dents would have bothered me. Sigh.