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Count me in! I LOVE my James Avery 14k yellow gold charm bracelet and wear it every day. Only took it off to take the picture. The quality is outstanding and the service always friendly and prompt.
According to the James Avery web site the company is still "family owned." James Avery remains active in the company and his sons run it. Dillard's carries JA jewelry so obviously they have a merchandising agreement.
I haven't noticed any decline in quality, although I buy maybe only one piece a year from them. I have noticed on the web site some of the customer reviews claim quality has slipped.