J Crew ~aholics Thread!

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#5,071
cakegirl said:
J Crew pulls things from the website every time they do the 20% off. I wouldn't be surprised to see the Tillary tote and other items pop back up when it is over.
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Yep! I am sure things will pop back up. Especially the collab. items.
 
#5,072
cakegirl said:
J Crew pulls things from the website every time they do the 20% off. I wouldn't be surprised to see the Tillary tote and other items pop back up when it is over.
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The way around that is to save the link and open it during the sale/promo. I've don't that a few time with great success. And if all fails online, call customer service to see if it's really out of stock or just not showing up online.
 
#5,073
DC-Cutie said:
The way around that is to save the link and open it during the sale/promo. I've don't that a few time with great success. And if all fails online, call customer service to see if it's really out of stock or just not showing up online.
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This happened to me this Christmas with an item and the person I spoke to said they couldn't sell it to me until the 20% off was over.
I saw a Tillery tote in a Jcrew in Dallas yesterday. I guess the stores are the way to go right now.
 
#5,074
cakegirl said:
This happened to me this Christmas with an item and the person I spoke to said they couldn't sell it to me until the 20% off was over.
I saw a Tillery tote in a Jcrew in Dallas yesterday. I guess the stores are the way to go right now.
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this is something strange and new to me. Brand items are usually excluded from additional percent off sales, but never heard of J. Crew items being excluded.

I actually waitlisted the tote for my sister before the sale went off and the 20% off was applied. So, I think somebody was giving you the runaround.
 
#5,077
I just got my Baby Brompton today in Henna and LOVE the color...the leather is really nice too BUT....It does look like it will scratch easily like others have mentioned. I really want to keep it but a bit concerned. Its a great bag for what I'm after and I'll use it a ton esp. in the summer. I love a bag that can be a cross body :-)
Does anyone have any suggestions on what to do for this kind of leather..as in treatment or ? I'm not extremely hard on my bags but don't want to be paranoid about it either.
If you have any thoughts on it..please let me know.:smile1:

Thanks!
 
#5,080
I was not looking for the bag, just letting everyone know in case they were. I've gotten burned on this in the past, and it annoys me that I have to go to the extra effort of calling/emailing to get the discount they are offering.
 
#5,081
cakegirl said:
I was not looking for the bag, just letting everyone know in case they were. I've gotten burned on this in the past, and it annoys me that I have to go to the extra effort of calling/emailing to get the discount they are offering.
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I absolutely agree with you cakegirl!!! I ordered the red tillary purse yesterday to take advantage of the 20% off but I really wanted it in green.... today - back in stock! Amazing how it works! I called and they said that my order cannot be changed since it was already released and I can order the green one at full price if I want to.
 
#5,082
I emailed them to ask them about this and this was my response. I guess this is their new policy, but I find it misleading and to be poor customer service. I have had 2 issues with them this year and I really feel their customer service has gone downhill. I spend thousands of dollars there a year ($700 this week!), and it is frustrating when they quibble over small issues. When you combine that with higher prices and poor quality in some items, i am really going to have to see a change to continue shopping there.


Their response:
Thank you for reaching out.

That style was temporarily removed from the site, because it was ineligible for the FABFEB promotion offering 20% off your order of $150 or more. This style recently debuted and in low inventory, these styles are removed during promotions to allow other customer to purchase the items at full-price first. Promotions must be added at the time the order is placed and are not eligible on previously-placed orders. We are unable to apply any promotion to this item.

If there's anything else we can do to assist you, please don't hesitate to reach out to us. You can contact us 24 hours a day at 1.800.562.0258, or simply reply to this email.
 
#5,084
nafrate said:
cakegirl, that's really frustrating. I find it really aggravating that they intentionally hide items during sales.
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hate that! It's almost as bad as website "discounts" that you need to click a link to access... when you click the link, you'll notice the prices have been jacked up! (you'll only notice if you pay attention and compare prices)

I lost respect for one particular company that did this, and haven't given them my business since.
 
#5,085
^^^I can't believe they do this! That's so shady :( No wonder I couldn't find a couple of items I wanted during the sale, and now they're available!

DCcutie- they probably got smart with the saved links idea because I had the links for the items, but they took me to the home page. But of course, now that the sale is over it takes me straight to the items.
 
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