Why? Because it's their policy. Plenty other stores have the same policy. Since there was a rack full, you should have just grabbed on and repurchased. No need in getting panties in bunch over it.
J Crew ~aholics Thread!
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Why? Because it's their policy. Plenty other stores have the same policy. Since there was a rack full, you should have just grabbed on and repurchased. No need in getting panties in bunch over it.
Why? Because it's their policy. Plenty other stores have the same policy. Since there was a rack full, you should have just grabbed on and repurchased. No need in getting panties in bunch over it.
I wanted that exact one because I've had trouble with their sizes being inconsistent. I understand the "price adjustment" policy is 7 days and that I can't have them adjust based on my receipt after that, but there is absolutely nothing on their website or in store that says I cannot rebuy an item I have returned. If that is going to be the policy it needs to be stated.
I know for a fact a lot of people on the JCAficionada blog do the same thing because of the crazy price discrepancies online and in store and things going on sale almost immediately after buying.
Additionally, I have been doing this at my store for a long time with no issue. In fact, I was in the store a few days before I did this and mentioned to manager that I had just bought the dress and wanted to bring it back and rebuy. She told me I could with no problem, and actually said if I had bought it on a J.Crew card she would save me the trouble even though it was outside the 7 day period.
I actually learned this practice from the J. Crew Aficionada blog. I haven't done it often, but when I have it's never been an issue. My SAs have always been really understanding and sympathetic about the pricing discrepancies.
I think the clerk must've just been having a bad day. She shouldn't have given you attitude about it, or made you feel awkward or like you were trying to cheat the company or anything. JCrew's crazy discounting is such a PIA, they must have to deal with this sort of thing all the time. I absolutely loathe buying something but then having to check back online for a week or two to see if I need to pursue a price adjustment. I just want to buy something and know that it was the same price as in a B&M store, and that it's probably not going to go 50% off the second I walk out of the store. Just a pet peeve of mine.
I have been told though by my PSA that she can handle any price adjustments w/o me having to go into a store, all I have to do is send her an email and she handles the credit. Do you have a PSA? I highly recommend getting one. It's a free service and it's nice having a specific person to work with, as opposed to calling customer service for things like this.
I have been told though by my PSA that she can handle any price adjustments w/o me having to go into a store, all I have to do is send her an email and she handles the credit. Do you have a PSA? I highly recommend getting one. It's a free service and it's nice having a specific person to work with, as opposed to calling customer service for things like this.
PSAs are the BEST!!! Mine handles my price adjustments via email as well. Actually, she keeps a duplicate copy of my receipt for a smoother transaction..
^^They really are. Most of my J Crew shopping is done online, so it's been invaluable to have someone who's seen all the merch in person and can tell me how the "feel" of one thing compares to another, what items tend to be TTS, specific sizing on jewelry (some items look chunky in the online pics but in reality are a bit more delicate, but you'd never know that just from looking at the pics...) etc. I was a little apprehensive about having one, bc I didn't want to feel pressured into buying anything, but that's never ever been an issue.
I've never used a PSA because I feel like I'm small potatoes in terms of spending ($200-500/month) and I mostly shop online because I need petite sizes that aren't carried in the stores. Despite that, when I went into Crew last month it was a much better shopping experience. I bought stuff I had passed over online and I'm liking that stuff a lot. Would I qualify for a PSA at my spending level? How does it work with online purchases? How do I get one? TIA
I've never used a PSA because I feel like I'm small potatoes in terms of spending ($200-500/month) and I mostly shop online because I need petite sizes that aren't carried in the stores. Despite that, when I went into Crew last month it was a much better shopping experience. I bought stuff I had passed over online and I'm liking that stuff a lot. Would I qualify for a PSA at my spending level? How does it work with online purchases? How do I get one? TIA
you don't have to 'qualify' for a Personal Shopper, you just forge a relationship and go from there. There isn't a set spending limit or anything like that. If you Yelp your local J. Crew, sometimes people lists their personal shoppers and their experiences with them.
Since you do a lot of shopping online, did you know that there are also online Personal Shoppers? I didn't until I received a card from one last month from one, introducing herself with a handwritten note and her business card. I've yet to use her services, would you like her info?
I didn't know that - I'd love her info - thanks!
I meant "qualify" in the sense of not being a waste of time. I worked retail for many years and customers like me were valued and cultivated (at least by me, I liked having a stable of regulars), but also considered small potatoes as opposed to some of the high roller shoppers who would drop a couple thousand or more every month. So when I hear PSA I automatically think high roller shopper - which I am definitely not!
That's a good suggestion. I did have a PSA, and I liked her a lot personally but she wasn't all that good about reaching out to me or helping me with outfits and things. She recently left the store and the other SA at the store that I often talk to asked me to fill out a card with my information so I guess she is going to be my PSA now?
I didn't know that - I'd love her info - thanks!
I meant "qualify" in the sense of not being a waste of time. I worked retail for many years and customers like me were valued and cultivated (at least by me, I liked having a stable of regulars), but also considered small potatoes as opposed to some of the high roller shoppers who would drop a couple thousand or more every month. So when I hear PSA I automatically think high roller shopper - which I am definitely not!
I am probably small potatoes too. I spend anywhere from 50 some months to 500 others when there is something specific I need (I shop for my Mom too so it's two of us).
I didn't know that - I'd love her info - thanks!
I meant "qualify" in the sense of not being a waste of time. I worked retail for many years and customers like me were valued and cultivated (at least by me, I liked having a stable of regulars), but also considered small potatoes as opposed to some of the high roller shoppers who would drop a couple thousand or more every month. So when I hear PSA I automatically think high roller shopper - which I am definitely not!
I'll PM you her info...
Jordan - I don't want to put anyone off with my small potatoes comment. I assure you (as a former SA/PSA myself) that the SAs are happy about any sale they make, big or small. I just know from working in the business that there are some VERY serious shoppers out there and that PSAs are definitely there to cultivate those relationships. I do think I will reach out to a PSA and see how it goes.