Oh believe me, I'll never go there again. They handled the situation all wrong and their attitude was kind of shocking. I was just wondering if anyone else had experience with their own J Crew cardigans being this fragile, just so I'd know in the future to care for them in a different way. Common sense tells me that if the buttons were as fragile as both cleaners acted, that J Crew would stop using them. After all, they're replacing the buttons on the cardi from last fall at no charge, and I know they went to a fair amount of trouble to even locate them. If they had to do this all the time, they'd start using buttons that weren't such a problem, ergo...it's the cleaners who are the problem, not the J Crew buttons.
I just really hate it when someone takes an attitude like that, when I was reasonable and trying to be fair. I didn't demand that they comp me for the cleaning, or that they sew the replacement buttons on themselves. To me, they should've offered, but I was so disappointed in their attitude that insisting they do so would've been more trouble than I was willing to undergo. I'm just glad to not deal with them anymore.
I just really hate it when someone takes an attitude like that, when I was reasonable and trying to be fair. I didn't demand that they comp me for the cleaning, or that they sew the replacement buttons on themselves. To me, they should've offered, but I was so disappointed in their attitude that insisting they do so would've been more trouble than I was willing to undergo. I'm just glad to not deal with them anymore.