Update. I showed the bag to my SA. She said that that the damage appeared to be normal wear and tear and suggested that each individual woven square that is damaged could be replaced (about $150 for each small square). I asked it this extensive wear was common and she said she has seen it before with some fabrics.
She put some leather conditioner on the damaged areas and suggested that since it’s a summer bag we send it into the repair team for evaluation in the fall when I use it less. She also said repair wait times will be less in the fall. She noted I can always decline service when I get the quote. Not an ideal outcome, but we’ll see what happens when I send it in. I’m surprised by the fragility of this bag. I have only used it a few times.
