Intermix Online Warning

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

jenayb

jenayb

O.G.
Dec 27, 2009
21,194
17,121
#1
Hi ladies,

I usually do not post things like this but felt it prudent to share. Intermix Online (not its brick and mortars) has been experiencing many woes for the past year or so in terms of deliveries, customer service, etc. That said, I wanted to *warn* anyone who wants to shop via their website.

I purchased an item and ended up returning it. After multiple attempts to contact CS for a refund after the item had been returned quite some time ago, I finally got the following today. Although I will be filing a dispute with Amex and am covered, again - this is worth warning the tPF community. Essentially they are telling me they have the item that I paid for back in their posession, but that they will not be refunding.

I apologize that you are not entirely satisfied with your recent Intermixonline.com order, unfortunately we are unable to process returns at this time. We recently underwent a change in ownership and technology platform on Monday, March 27, 2023, any full priced items returned that were purchased prior to Monday, March 27, 2023, will not be eligible for a refund. For more information, please contact [email protected] via email. We understand that this is unexpected and sincerely apologize for the inconvenience.
 
  • Wow
  • Like
  • Angry
Reactions: haute okole, Scarlett O'Hara, ColetteBlue and 19 others
#6
Thank you for the heads up on this. I'm sorry that you have had to contend with such a hassle, but Amex is the best for situations like this. I was literally just about to order a blazer from the Intermix website. I definitely won't make the purchase after hearing this! Hope all is resolved soon.
 
  • Like
Reactions: Gennas and jenayb
#10
lill_canele said:
Wow, terrible. So sorry that this happened to you. :sad:

I was never into Intermix. Their brick and mortar store near me doesn't really have great customer service.
Click to expand...
Thanks! I know... the CS is hit or miss locally as well, but CS for online has literally always been a miss. :facepalm:

fourcutepups said:
Thank you for the heads up on this. I'm sorry that you have had to contend with such a hassle, but Amex is the best for situations like this. I was literally just about to order a blazer from the Intermix website. I definitely won't make the purchase after hearing this! Hope all is resolved soon.
Click to expand...
Hope it helped for sure! And I agree - Amex is absolutely the best, hands down. I hope you can find the blazer elsewhere!

waterlily112 said:
That's horrible, what kind of reason is that?! :mad: Thanks for the heads up. They've been sending me private sale links but doubt I'd be buying anything from them knowing what I know now.
Click to expand...

Right? No clue - it strikes me as so odd. Their sales are always FINAL SALE as well which has always irked me!

QuelleFromage said:
WOOOOOOOWWWW thank you for the heads-up. I won't be shopping with them anymore! And yes this is why we have purchase protection!!
Click to expand...

Hey girl! For sure! I'm done, and agree - this is exactly where purchase protection comes in handy. Amex literally approved my dispute 40 minutes after I filed it.

A1aGypsy said:
Wow! I hope, at the very least, you item is on its way back to you.
Click to expand...

Who knows right? But yeah.. crazy!!
 
  • Like
Reactions: QuelleFromage, fourcutepups, A1aGypsy and 1 other person
#11
jenayb said:
"We understand that this is unexpected and sincerely apologize for the inconvenience."
Click to expand...
Ridiculous. Forget the apology, either give me my money or the merchandise.

Thanks for the heads up. I have had two sketchy experiences this week with smaller online merchants and wondered if it is a growing trend, but then I had an outstanding experience with having to return an order from the US to Selfridge's in the UK that restored my faith. My new motto is know your merchants before you press "Place Order".
 
  • Like
  • Thanks
Reactions: lulu212121 and jenayb
#12
charlottawill said:
Ridiculous. Forget the apology, either give me my money or the merchandise.

Thanks for the heads up. I have had two sketchy experiences this week with smaller online merchants and wondered if it is a growing trend, but then I had an outstanding experience with having to return an order from the US to Selfridge's in the UK that restored my faith. My new motto is know your merchants before you press "Place Order".
Click to expand...

Yes, it is absurd.

Also I was thinking more about what the email they sent actually means. If you purchased anything prior to 3/27, despite their return policy, they are saying you are stuck with it period because of the new ownership... which was definitely not announced. Shady.
 
  • Like
Reactions: Gennas, lill_canele and charlottawill
#14
jenayb said:
Yes, it is absurd.

Also I was thinking more about what the email they sent actually means. If you purchased anything prior to 3/27, despite their return policy, they are saying you are stuck with it period because of the new ownership... which was definitely not announced. Shady.
Click to expand...
Yes, I had just logged in and noticed all of my previous orders have disappeared!! I sure hope the new owners don't get my stored CC info on their site. This is so shady!! They should have sent us an email that they were changing ownership!!
 
  • Wow
Reactions: jenayb
#15
A few weeks ago, I saw a tiktok video ( the source of all news these days!) that intermix was going bankrupt. They closed more than half of their stores over a span of a couple of days, employees were not given notice or severance. So that may be why they arent returning the clothes or giving you your money back. I wonder if this will change once the new ownership takes over? I shop at intermix alot and they had been sending emails almost daily about sales. They really should have emailed customers telling them about the change in policies.

ETA: Here's an article about the situation: https://shopassociation.org/intermix-said-to-close-more-stores-head-to-chapter-11/
 
  • Wow
Reactions: jenayb and forgetmenot301
You must log in or register to reply here.
Top