If you keep a damaged bag will they give money off? If not, which to keep?

[DAMER]

Agreed with all the above. From my personal experience - Chanel will offer you a repair (not a discount), should you choose to keep the one with damage. If the local repair services your Chanel boutique uses unable to address the issue/repair, they would have to send the bag to Paris for repairs and given today’s realities it might take some time (with lockdowns, etc). Furthermore, even if they do send the bag for repairs in Paris, there is no guarantee that the bag will be repaired as it is a seasonal colour (material/colour must be available).

 

[daisy913]

Don't keep the damaged one. That's damaged leather now, which means it's just downhill from there. It will get worse with time.

 

[HappyAngel]

I have to agree that if there is nothing to compare to, you won't even notice that it is not as shiny for the "not damaged" one. The bag is still beautiful regardless. For the damaged one, the leather will continue to peel and look worse.

 

[Tuned83]

Return both as neither is ideal? I am a bit of an all or nothing kind of person but that's just me. At a push the one with no damage.

 

[NYCchihuahua]

Return both as neither is ideal? I am a bit of an all or nothing kind of person but that's just me. At a push the one with no damage.

I took photos of them next to each other and I may just keep the one I got this week as they really aren’t THAT different

 

[*MJ*]

Sorry you got a damaged bag! Can you show pics of the two to compare the shine on each?