The people there are always trying to use scare tactics so they can make a sale. For example, I recently got a David Yurman 15mm prasiolite Albion ring from a VERY reputable eBay seller and when I brought it in to get it sized, the guy was trying to say I bought a "kickback" item when I told him I got it from there. He was trying to explain to my that there are "seconds" in jewelry like there are in clothing, (i.e. missing buttons). I was outraged. I'm so sick of bringing my jewelry to get serviced only to be told crap like this. Anyone else with similar experiences?