How to politely remind buyer to pay?

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#16
jeh3v, that blows. this whole feedback thing makes me very very cautious as to what to sell on da*Bay anymore...my seller heart aches for you and all the other sellers that get SCREWED SCREWED SCREWED by these new feedback policies...!!!!!!

what are you going to do?
 
#17
I sent her a polite email reminding her that about ebay's contractual policies and how because she was a buyer with 100% feedback she should be familiar with those policies. I also reminded her that my auction clearly stated the item was in pre-owned excellent condition, and that I stated that payment was due and I had not heard anything from her. I asked to please make arrangements for payment. I figure it couldn't hurt to see if she will go ahead and keep her end of the deal.

If not, I have to figure out what to do, but figure I'll at least give her a bit to respond. Then I'll either file in 7 days or mutually cancel the transaction. Thanks for the words of advice ladies.
 
#18
If you do a mutual cancellation, she doesn't get a strike on her account, plus she can deny the cancellation. If she does, you don't get the fees back. I would file NPB- she gets a strike, and you get your fees back. It just takes longer to go thru the process.
 
#19
^^Definitely agree with that - do not let her off the hook so easily, it's just another case of buyer's remorse - whilst getting a strike won't be the end of the world for her (unless she already has a few), it's at least something - go with the NPB....
 
#20
Thanks for the opinions gals about the NPB. How long does that typically take to process? I know most things with paypal take forever. Also, do I warn the buyer before I take this step or just do it after 7 days? I have yet to hear back from her after my email last night.
 
#21
Just do it after the 7 days. A strike won't do anything to her account unless she already has a few. I think ebay starts suspending if you get more than a few strikes. At the very least, it works against buyers who have established a pattern of not paying.
 
#22
Sassy Sophia said:
I would wait 6 days then send. Hi this is a friendly reminder your payment is due.
Simple and sweet..
Click to expand...
I totally agree but did this on day 5. Buyer did pay the next day but left me a neutral feedback yet said she liked the product. I wrote to her and asked her why the neutral, I was a little ticked. She said because of my reminder. Here's her response, I copied and pasted. Hope I don't get in trouble for doing that but did leave her name out. She basically called me greedy and impatient. Greedy mind you, the item sold for a lousy $12!.......here is the reply.

"Yes, and I'm sure you think that's the appropriate response, too - which of course, it is not.

One of the things that made eBay a wonderful place to shop when I first joined was the grace of time - which has been shortened and shortened due to greed & impatience.

But, jsyk, regardless of how few days a seller demands for payment, eBay automatically gives a buyer 7 days & then another 7 for the NP dispute to be lodged & paid, if that's how it has to go. But some sellers still have patience & just give grace automatically. God put those people - those with grace - here to help keep the species sane.

Also, if we buyers weren't meant to have 60 days for FB - it used to be 90, btw - we wouldn't have 60 days.

I almost always give positive FB, and a seller has to do something really annoying one way or another to get a neutral - and has to be plain godawful to get a negative from me.

If FB was all positive all the time it would be a worthless indicator."
 
#23
I hate when people throw in God's name as a way to guilt others into doing their bidding. I don't know if you already sent the item but I would just refund her and block her/him in the future.
 
#24
LOREBUNDE said:
One of the things that made eBay a wonderful place to shop when I first joined was the grace of time - which has been shortened and shortened due to greed & impatience.
Click to expand...

"Grace of time," my butt!! When you buy something from someone you need to pay, it's that simple. Does Amazon give people the "grace of time?" Does Walmart? If she wanted to pay at her leisure, then she needed to charge it to her credit card and pay them at her leisure. Greed and impatience? I think it's pretty greedy to buy stuff up on Ebay, end auctions left and right, and then not pay!
 
#26
I recently accepted a best offer of 12.00 for a bathing suit, after 7 days no payment , I send an unpaid reminder. The frigging buyer wrote me a long nasty threatening email just because of it. Shame on me, she should report me to ebay, feedback extortion, etc. She did finally pay and I issued her a full refund. After all the cr@p she gave me for no reason, sorry but she didn't deserve to have my bathing suit and I am the only seller of that name. She knows where she can go.

As a seller, I am always polite and patient but this one really crossed the line, the worst in 9 years I've been on ebay. Unlike her, I still kept my cool.
 
#27
If you don't want any big headaches (paypal) I would agree to a mutual

cancellation of the transaction. You will get your fees back.

After everything is resolved, I would send her an e-mail that you are very

disappointed and that she is responsible for reading your ad clearly and she

should take responsibility for her decisions.

Some of these buyers are just simply NUTS and they can get away with it and

I think they know it and keep it in the back of their crazy minds!!
 
#29
TXCoachGirlie said:
Just do it after the 7 days. A strike won't do anything to her account unless she already has a few. I think ebay starts suspending if you get more than a few strikes. At the very least, it works against buyers who have established a pattern of not paying.
Click to expand...

Totally agree with the above.
By waiting the 7 days and filing NPB, if she does not cough up in the following 7 days, she gets a strike. If she gets a strike, she cannot leave you negative feedback to the best of my knowledge. If you mutually cancel she can leave you negative feedback anyway.

It might be tough for you to wait this out, however, adding a strike to someone who is a little rude, will protect other eBay members.
I have my buyer preferences set to block anyone who has 2 or more strikes in 12 months. The default setup is 3 in 3 months, which is too generous. I can look at my log and see who has been blocked.

Hang in there, wait the 7 days, follow the process and you come out smelling of roses.

Good luck.
 
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