I had a buyer for a BIN/Best offer on Sunday. I accepted the seller's best offer and immediately sent an invoice. I stated 72 hours to pay in my auction, and it has now been 72 hours. Can I politely contact the seller to remind them that payment is due before I can ship?
How to politely remind buyer to pay?
- Thread starter jeh3v
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You can try, but technically she has 7 full days and you run the risk of her leaving you crappy feedback just b/c you asked her to pay. Ugh. I hope she pays ASAP!!
Hi....I would just say that the package is ready for shipping, and could they please let you know when to expect payment.
I would wait 6 days then send. Hi this is a friendly reminder your payment is due.
Simple and sweet..
Simple and sweet..
Absolutely you can contact the buyer and you can send a friendly reminder
that you are waiting for payment and the package is ready to be mailed.
that you are waiting for payment and the package is ready to be mailed.
I always send a reminder first and then if they do not reply then I would send them a message thanking them for their purchase of _______, and that I really hope that they will enjoy their _______ and that I can have the item shipped out within 3 days after I receive the payment!
That usually does the trick!
That usually does the trick!
I hate so much that we can't even ask for our money because everything is so feedback driven. I find myself tiptoeing also when I don't get paid after 3 or 4 days. I am somewhat of a new Seller but I've noticed that it is always new Buyer's who take the longest to pay. Has anyone else ever noticed that?
Ok I'm not a happy camper now...
I got this email from the seller after I contacted her asking for payment. Keep in mind she placed the offer Sunday night, I accepted immediately, and sent an invoice immediately. I hadn't heard from her until I politely asked for payment and this is the response I receive.
i am so sorry to do this but i want to retract my offer. I didn't realized that the wallet was used. I only buy brand new items. please accept my apologizes.
What can I do? I've only sold on Ebay a little bit and have never had something like this happen.
I got this email from the seller after I contacted her asking for payment. Keep in mind she placed the offer Sunday night, I accepted immediately, and sent an invoice immediately. I hadn't heard from her until I politely asked for payment and this is the response I receive. i am so sorry to do this but i want to retract my offer. I didn't realized that the wallet was used. I only buy brand new items. please accept my apologizes.
What can I do? I've only sold on Ebay a little bit and have never had something like this happen.
Cut your losses. Just send her a mutual cancelation of the transaction through Ebay... You get your final fees back, and it's a done deal. This kind of thing happens all the time. At least she told you now and didn't drag out the NPB process for 15 days.
How do buyers get away with this? She submitted an offer 4 days ago and I agreed, how can she now "retract" without saying a word for 4 days?! 
Isn't her responsibility as a buyer to read the auction? I clearly stated both in the description and at the top of the listing that the wallet is pre-owned.
Isn't her responsibility as a buyer to read the auction? I clearly stated both in the description and at the top of the listing that the wallet is pre-owned.
you can file a non-paying bidder after 7 days if you want to. or just do a mutual withdrawal if you want to be done with it. i'd definetly remind her that auctions don't work that way, there are fees you pay to list, and it's not as simple as her deciding to 'retract'
^I think I may try this approach with the buyer, politely of course, first to see what she says. I can understand retracting right after you do it, but don't win the auction, let the seller send you an invoice, and then keep quiet until you're asked? I mean did she think it was just going to go away?
This is more & more common thanks to fbay's stupid feedback changes. Would be buyers feel that there is no reason why they can't bid on a whim and change their mind just like that! It really is a shame and one of the main reasons I do not sell on fbay as much as I used to.