How is tiffany viewed these days?

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#121
papertiger said:
:yes: they really shouldn't make it this hard to spend our money :annoyed:
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Think you hit the nail! Staff at elite or just well run stores used to consider training their staff essential. Before we went on the floor in the morning on my first real paying job there was a gathering in each department with the floor manager giving us any updates, mostly it was about what we should concentrate on selling but covered all store news & some training.

Don’t think stores feel its worth the time & expense now.
 
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#122
Cheddar Cheese said:
Think you hit the nail! Staff at elite or just well run stores used to consider training their staff essential. Before we went on the floor in the morning on my first real paying job there was a gathering in each department with the floor manager giving us any updates, mostly it was about what we should concentrate on selling but covered all store news & some training.

Don’t think stores feel its worth the time & expense now.
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Generally the customer service at Tiffany is okay for me but once I had a below-average experience. I asked to see a dbty necklace and the SA responded "Can't you see I'm busy?" :sick: I really didn't know she was busy but anyways...I think I deserve a bit nicer put-off...or maybe it was because I didn't dress fancy that day, just jeans and tshirt. In the end another SA went in to help me but I was kinda upset.
 
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#126
I do like individual Tiffany pieces, but the thread as a whole is about the brand itself. I think the brand has lost a bit of its luster in part bc of LVMH (which may be a great opportunity for reinvention or not; the uncertainty doesn’t help). In part bc s huge size (NY flagship is my neighborhood store). IMO, it’s the Paul Stuart of high end jewelry. (Paul Stuart is a one of, ny men’s mainstream luxury boutique that was very very large). For Luxury jewelry, I prefer smaller boutiques (Verdura belperron being one of the best from a storefront perspective) Sometimes I wonder what could have been (Suzanne Belperron was offered the job of Tiffany designer before Schlumberger, but she declined). Their design might have been an entirely different design aesthetic. The different designers, Paloma Picasso, schlumberger, peretti, angela cummings, all contribute to my feeling of a department store or a collection of designers without unifying theme.

BTW, I remember their ad boxes in the NYT decades ago, and while some pieces were gorgeous (and I think I recall when PO was do branded with Tiffany too), many were geared to somewhat affordable luxury, a new world concept. so if Tiffany has lost its luster, it’s kind of the course they set for themselves. And, I am not talking only about their silver RTT pieces. JMO of course
 
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#127
bluerose123 said:
Generally the customer service at Tiffany is okay for me but once I had a below-average experience. I asked to see a dbty necklace and the SA responded "Can't you see I'm busy?" :sick: I really didn't know she was busy but anyways...I think I deserve a bit nicer put-off...or maybe it was because I didn't dress fancy that day, just jeans and tshirt. In the end another SA went in to help me but I was kinda upset.
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Not sure if this is everywhere or just within a country.

Last time, a long time now, We were in the Tiffany concession of a local department store.

Our sales assistant instantly pulled up our profile( a lot of stuff we had bought in various stores across the country) it was not accurate as major special order purchases were missing.

I would suspect that your national purchase history would influence a sales assistant’s efforts regardless of how accurate.
 
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#128
I always have excellent service at my local Tiffany's (Austin), my former local store (Chevy Chase, MD) and at the NYC store - and I'm usually dressed casually at best. I love some of Tiffany's pieces and think they're worth my money. I like that Tiffany has a wider variety of styles than some other luxury brands. They also have a nice variety of more casual pieces and more upscale pieces. As with almost any brand, I don't love all their offerings - but I can always find something fabulous.

Also, Tiffany makes an effort to lure in new customers with their silver line and more affordable gold pieces where many brands don't.
IDK. I'm still a Tiffany fan. I'm not really swayed by their advertising as I don't watch much TV. I wasn't familiar with their "not your mother's Tiffany" campaign. I've heard Beyonce and JayZ have a current ad campaign but I haven't seen it and it doesn't influence me. I'm too old to care what B & JayZ think about anything.
 
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#129
I live in Australia, and I think most people here aspire to own at least a piece of Tiffany's because it seems to be a very 'nice' brand. Most people start with sterling silver pieces. In 2018 I was gifted a double heart sterling for AUD$200. Now in 2021 it is $295 ... I personally wouldn't buy it for myself
 
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#130
bluerose123 said:
Generally the customer service at Tiffany is okay for me but once I had a below-average experience. I asked to see a dbty necklace and the SA responded "Can't you see I'm busy?" :sick: I really didn't know she was busy but anyways...I think I deserve a bit nicer put-off...or maybe it was because I didn't dress fancy that day, just jeans and tshirt. In the end another SA went in to help me but I was kinda upset.
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This is not professional behaviour under any circumstances. I hope you were able to complete your shopping with another SA?

The management would have been horrified.

Sometimes people do have a very bad day & just put their foot in their mouth at the wrong time & it’s a case of moving on.
 
#131
Cheddar Cheese said:
This is not professional behaviour under any circumstances. I hope you were able to complete your shopping with another SA?

The management would have been horrified.

Sometimes people do have a very bad day & just put their foot in their mouth at the wrong time & it’s a case of moving on.
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The second SA who went in to help me (after the busy one) was nice. Anyway, it was just a bad day I guess. I still have nice experience with other SAs on other days, so in general I do love Tiffany.
 
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#132
Cheddar Cheese said:
Not sure if this is everywhere or just within a country.

Last time, a long time now, We were in the Tiffany concession of a local department store.

Our sales assistant instantly pulled up our profile( a lot of stuff we had bought in various stores across the country) it was not accurate as major special order purchases were missing.

I would suspect that your national purchase history would influence a sales assistant’s efforts regardless of how accurate.
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In my country, they do not ask for my personal info before I make the payment, so they don't see my purchase history before the payment step. I don't think the SA's attitude is affected by payment history in my country.
 
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#133
Oh I love Tiffany. Their new collections are absolutely stunning !! I have Tiffany T, Hardware, and Knot in rose gold and they're all so beautiful and great quality. And the SAs from NYC are so welcoming the step I walk in. But I guess everyone has a different experience ..

I personally don't get Cartier or Van Cleef. Especially Van Cleef, they charge so much for things that don't even have diamonds. But I guess that's what makes them higher end? Not sure if I'll ever be into that.. Especially them not recognizing their own jewelries makes me feel like their design and quality are indistinguishable from counterfeits.
 
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#134
Lpchickster said:
I'll say I've noticed that Tiffanys in store SAs are pushy and competitive- and it's really cheapening the brand.
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I had a pushy SA yesterday. I wanted to look at the T collection and I knew I wanted gold. No question. He was pushing for me to purchase the T1 narrow in rose gold. It was beautiful in rose gold but not what I wanted. He pushed for rose bc they didn’t have gold in stock. Just say that- but no he started talking about price increases, product shortages and even the rose gold may be gone and I won’t be able to get it he said. All may be true but I’m not in a rush to buy anyway.

Curious how much was the T1 hinged pre pandemic. Does anyone know? Curious about the price increase.
 
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#135
When I was young, in my 20s, I liked and bought a few Tiffany silver pieces. I have sold them years ago.

As I age, I feel I have passed the Tiffany silver jewellery phase. My last purchase from Tiffany was my wedding band. For jewellery that I wear on a daily basis, I’d go for Chaumet (because of Chaumet’s prices, I only buy them if I have something special to commentate).

I actually would like to eventually sell my Tiffany engagement ring and upgrade it to something else.
 
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