How does a remote order work at the Chanel boutique?

[880]

I would suggest to call your SA and try to find out what is the status on the order.

Agree with this. I have done remote orders very rarely with chanel. Each time, I found going through my own SA was the best way to get information

I vastly prefer my SA to bring in the item in question. This can involve more work; more emails; more horse trading with management or the other boutique, so I only do this when I am pretty sure I will purchase. There is no actual obligation, and I have never been required to prepay. But whether an SA will or can do the transfer, I believe, is on an individual case basis. It’s my surmise that my purchase history without returns and long tenure with both my SA and the boutique helps. I’ve only had two SAs, albeit with a long hiatus, since 2001.

If a good faith mistake happens, it’s annoying for all parties involved, but there is no reason to believe anyone’s acct would be flagged or adversely affected. Things happen

 

[Taty]

Thanks for your response. I had been communicating daily with my SA, but she kept saying that the boutique she'd ordered it from had yet to send her any updates. I did wind up calling the customer service number from the receipt to see if they knew something we didn't, but the guy there said that he couldn't help me and to talk to my SA again. Not long after that call ended I got a text from my SA with my shipping info, including that the bag was scheduled to be delivered today! The lack of communication was due to a combination of the sending boutique being uncommunicative (If the label on the box and the tracking info are to be believed it seems like in spite of receiving the payment on Thursday, they waited until Monday to send it out and just overnighted it all the way from Houston to NJ) and my regular boutique needing to close early yesterday due to an incident in which someone tried to steal a bag (my SA said no one was hurt but everyone had to go home early). Long story short, the Fedex guy was at my door with the treasure less than twenty minutes later

For those of you who are interested in recent info on the topic, here has been my experience having done this twice:
- If you pay via the link, the payment isn't actually processed on the website. You are giving the payment info to the boutique you are ordering from and they will process it on their end, on their own time.
- The customer care number on the receipt can't help you.
- I didn't get tracking info emailed to me either time, my SA texted it to me.
- Both times I got emailed a receipt from my regular boutique after the payment was processed. I never got anything from the sending boutique.

Of course YMMV, but maybe that helps someone.

Thank you for letting us know. I am glad you got your beauty. Share pics with us 😍

 

[A-MINI-G]

Thanks for your response. I had been communicating daily with my SA, but she kept saying that the boutique she'd ordered it from had yet to send her any updates. I did wind up calling the customer service number from the receipt to see if they knew something we didn't, but the guy there said that he couldn't help me and to talk to my SA again. Not long after that call ended I got a text from my SA with my shipping info, including that the bag was scheduled to be delivered today! The lack of communication was due to a combination of the sending boutique being uncommunicative (If the label on the box and the tracking info are to be believed it seems like in spite of receiving the payment on Thursday, they waited until Monday to send it out and just overnighted it all the way from Houston to NJ) and my regular boutique needing to close early yesterday due to an incident in which someone tried to steal a bag (my SA said no one was hurt but everyone had to go home early). Long story short, the Fedex guy was at my door with the treasure less than twenty minutes later

For those of you who are interested in recent info on the topic, here has been my experience having done this twice:
- If you pay via the link, the payment isn't actually processed on the website. You are giving the payment info to the boutique you are ordering from and they will process it on their end, on their own time.
- The customer care number on the receipt can't help you.
- I didn't get tracking info emailed to me either time, my SA texted it to me.
- Both times I got emailed a receipt from my regular boutique after the payment was processed. I never got anything from the sending boutique.

Of course YMMV, but maybe that helps someone.

Yes, the customer care number 800 won't be any help for this (and many other things that you do with stores). And though they should have had trainings when they get hired, for those who shops Chanel longer usually know more than them (like many people on Chanel forum )

And as for the receipt, I think the sending store is ringing under your SA so they can get credit for the sale. You can kind of guess by looking at POS port number and also them putting your SA as a ringer under item names.

I am glad it worked out for you though!

 

[Lavender_Lady]

Thank you for letting us know. I am glad you got your beauty. Share pics with us 😍

Sorry for the wait, my dear! Here is the beauty! From the 24c collection. I've thought about her daily since I saw photos from the show back in May 2023, but I was reluctant to buy it because I've never spent this much on a single bag. I even encountered her in the KOP Nieman's boutique, but walked away because I just didn't have the money in my budget that month. My SA did say she could order it for me if I said the word, but I was still dragging my feet. Then the bag disappeared from the Chanel website in late May, so I figured it was now or never and finally said the word.

I'm so glad I did. It's such a unique piece. I'm having a hard time finding an organizer that will fit because there's like seven different sizes of deauville and I'm not sure which on this is, but we work hard for our bags here!