My local Chanel boutique didn't have the handbag that I wanted, but the SA said that she could try to do a remote order. Then, she texted me a link to make the payment. Does this mean that the handbag was found at one of the boutiques or does Chanel collect payment and then process a refund if they can't find one for me?
How does a remote order work at the Chanel boutique?
- Thread starter tinyturtle
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My experience in the past was that when a payment link was sent, usually it means one of the boutiques had it in stock, but it depends whether that boutique would ship it. If not, the payment will not be processed or you’ll receive a refund.
I did this on a makeup bag awhile back. They find the item in another boutique, the store verifies that they have it and can ship it, your SA sends you the link for you to pay, then the boutique they found it at ships it to your house. That was my experience!
Same experience. Once the link is sent for payment, it means that order has been accepted by the other boutique to be shipped out once payment is processed through the link.
I paid via the payment link and got the page that says order confirmed! but i didnt receive any email of order confirmation. Does payment links process payments immediately or they just "hold" the amount and process before shipping? I tried messaging my SA but she's out of the boutique and is not responding.
You’ll get more info once the store with the item in stock confirms that they still have it and are prepping the shipment. If they don’t, you’ll get a refund. Also, if you sign up for UPS and FedEx mobile apps, you’ll get immediate updates when they make the shipping label. Hope this helps!
I'm annoyed.
The bag I wanted wasn't in stock, so I asked my SA for a remote order. I followed the link and gave my payment details, got payment confirmation page that I saved, but my SA texts me to say that the payment declined. I didn't get a text asking for approval like I typically do with declined transactions. I got on the phone with the bank to ask about it, they said they didn't even see the declined transaction but insist that it should go through fine when I do attempt it. So the SA asked them to run it again while I was on the phone with the representative, decline again. SA tells me they can't attempt it again and she has to tell the other boutique to cancel the order can call me back to take my payment info over the phone. She sounded annoyed, and tbh I'm annoyed as well, what's happening here? My theory is that I accidentally got a number incorrect when I followed the link and didn't notice before sumbitting and they're trying to run a card that doesn't exist (which is why the bank isn't even seeing it in my declined transactions). I'm also kinda worried I might get flagged by Chanel for this.
Has this happened to anyone else?
The bag I wanted wasn't in stock, so I asked my SA for a remote order. I followed the link and gave my payment details, got payment confirmation page that I saved, but my SA texts me to say that the payment declined. I didn't get a text asking for approval like I typically do with declined transactions. I got on the phone with the bank to ask about it, they said they didn't even see the declined transaction but insist that it should go through fine when I do attempt it. So the SA asked them to run it again while I was on the phone with the representative, decline again. SA tells me they can't attempt it again and she has to tell the other boutique to cancel the order can call me back to take my payment info over the phone. She sounded annoyed, and tbh I'm annoyed as well, what's happening here? My theory is that I accidentally got a number incorrect when I followed the link and didn't notice before sumbitting and they're trying to run a card that doesn't exist (which is why the bank isn't even seeing it in my declined transactions). I'm also kinda worried I might get flagged by Chanel for this.
Has this happened to anyone else?
*This is not an extension of my previous post, this is about a different order.
So last Wednesday/Thursday I paid for a bag via link (remote order for a 24c piece my SA arranged for me) and it seems like it still hasn't shipped out from the other boutique? The only other time time I ordered a bag from another botique it shipped out the very next day after the payment was paid.
I'll try calling the 800 number tomorrow and asking for an update. I don't mind the bag taking a while to ship out, I just want to know the status of the order and when I need to be home to sign for it.
Any experiences like this? How long does a remote order typically take to ship out?
So last Wednesday/Thursday I paid for a bag via link (remote order for a 24c piece my SA arranged for me) and it seems like it still hasn't shipped out from the other boutique? The only other time time I ordered a bag from another botique it shipped out the very next day after the payment was paid.
I'll try calling the 800 number tomorrow and asking for an update. I don't mind the bag taking a while to ship out, I just want to know the status of the order and when I need to be home to sign for it.
Any experiences like this? How long does a remote order typically take to ship out?
A similar situation happened to me but it was about two years ago though. At that time, my SA was trying to locate something for me and she did send me a pay link, after days of not getting back an email with the shipping confirmation, she checked and the order was canceled by the other boutique. I don’t know how things work now, as I don’t do remote orders anymore, but I would suggest to call your SA and try to find out what is the status on the order. GL
Thanks for your response. I had been communicating daily with my SA, but she kept saying that the boutique she'd ordered it from had yet to send her any updates. I did wind up calling the customer service number from the receipt to see if they knew something we didn't, but the guy there said that he couldn't help me and to talk to my SA again. Not long after that call ended I got a text from my SA with my shipping info, including that the bag was scheduled to be delivered today! The lack of communication was due to a combination of the sending boutique being uncommunicative (If the label on the box and the tracking info are to be believed it seems like in spite of receiving the payment on Thursday, they waited until Monday to send it out and just overnighted it all the way from Houston to NJ) and my regular boutique needing to close early yesterday due to an incident in which someone tried to steal a bag (my SA said no one was hurt but everyone had to go home early). Long story short, the Fedex guy was at my door with the treasure less than twenty minutes later
For those of you who are interested in recent info on the topic, here has been my experience having done this twice:
- If you pay via the link, the payment isn't actually processed on the website. You are giving the payment info to the boutique you are ordering from and they will process it on their end, on their own time.
- The customer care number on the receipt can't help you.
- I didn't get tracking info emailed to me either time, my SA texted it to me.
- Both times I got emailed a receipt from my regular boutique after the payment was processed. I never got anything from the sending boutique.
Of course YMMV, but maybe that helps someone.
I haven't remote ordered in a while but when I did, I didn't always get a tracking number from my SA. What helped for me was to have FedEx Delivery notifications set up. Any time a label was created in the system that was sent to me/my address, then I would get an email notification for it. Works well for me when doing phone orders from Chanel and other places.Thanks for your response. I had been communicating daily with my SA, but she kept saying that the boutique she'd ordered it from had yet to send her any updates. I did wind up calling the customer service number from the receipt to see if they knew something we didn't, but the guy there said that he couldn't help me and to talk to my SA again. Not long after that call ended I got a text from my SA with my shipping info, including that the bag was scheduled to be delivered today! The lack of communication was due to a combination of the sending boutique being uncommunicative (If the label on the box and the tracking info are to be believed it seems like in spite of receiving the payment on Thursday, they waited until Monday to send it out and just overnighted it all the way from Houston to NJ) and my regular boutique needing to close early yesterday due to an incident in which someone tried to steal a bag (my SA said no one was hurt but everyone had to go home early). Long story short, the Fedex guy was at my door with the treasure less than twenty minutes later
For those of you who are interested in recent info on the topic, here has been my experience having done this twice:
- If you pay via the link, the payment isn't actually processed on the website. You are giving the payment info to the boutique you are ordering from and they will process it on their end, on their own time.
- The customer care number on the receipt can't help you.
- I didn't get tracking info emailed to me either time, my SA texted it to me.
- Both times I got emailed a receipt from my regular boutique after the payment was processed. I never got anything from the sending boutique.
Of course YMMV, but maybe that helps someone.