How do I find out about inventory if stores don’t answer telephone?
- Thread starter sarachryan
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ahh ok, over here it's the same number for both, you'll be directed to the customer service center in bothe cases (at least it was for me last time I tried- they had to put me through to the store manually, then).
Have you tried to call a second time? I had helpful and not so helpful people on the phone. I can only speak for Germany but here I have been able to receive shop availability via the hotline. It was RTW not a bag though.
As a view suggested before, Hermes offers good service for those who have a connection with an SA. I started to enjoy shopping with them, once I accepted that and the experience has increased drastically. To make this easier, shop something online, choose store delivery and then get a pick up appointment via the hotline.
As a view suggested before, Hermes offers good service for those who have a connection with an SA. I started to enjoy shopping with them, once I accepted that and the experience has increased drastically. To make this easier, shop something online, choose store delivery and then get a pick up appointment via the hotline.
I was curious about the queue at the Munich boutique. Thank you for that update. I didn’t make it a priority to go to the boutique this year during my visit home as last year’s experience was underwhelming and almost like an obscure theater play.HelloUnfortunately, the last few years the effort to customers has declined massively, which leads to the wildest excesses.
My last day at Hermès instore was when the saleswoman (the felt 300th, because in M the sellers leave H like nothing and I always caught the ones who only want to stay there for half a year - possibly it was me...) told me "Order it via the website" when I asked for a Calvi - mind that I already had shoes, three Carees , 1 Triangle, a bangle, 2 perfumes and something else (forgotten) at the checkout at that time. She also didn't want to check if there was another pair of shoes somewhere in Germany....
So.
So you only have one option if you are looking for things, and that is to look on the websites directly, and then click " Available in store" there and see if it is available in a store in your country. But mind, that this button will appear and disappear on its own rules. Then you can either have it put back in the store ( it's not a boutique anymore for me) - but here you need a confirmation from the store that carries the item. That can sometimes take a few days, no actually it always takes a few days, and sometimes you don't hear anything.
That's just the way it is. By the way, I do NOT see any more queues outside H Munich. And that is good, because they really overdo it.
(btw: you have to apply for an appointment to order a bag now but there are only a few slots available - at least this is the new German system. hahahahaa too funny.)
I'll shop there in person again when Hermès remembers that luxury isn't overpriced at sub-par rates, but that luxury also includes a certain way of treating people.
Munich is my home boutique too and it’s not my experience at all. If you are interested in more, let’s move to the German thread
sorry about that Maedi.
Queue still seems to be not existent, but: we have August and August is special in Munich, so things might change. But the last times I was in the Maximiliansstr. (which is pretty regular): no queue. Chanel: shorter, but still there. So it's not something "general".
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