It may have to do with being a regular customer or having an SA offer you the F&F. There is a post about it in the promotions thread I believe regarding the discount and as I mentioned my SA contacted me to let me know that she could offer me 30% off during this period (Aug 24th to Sept 30th). I'm really sorry it didn't work out for you although I feel it has something to do with building that rapport. I've worked in the designer/luxury retail field and we had similar protocols.
I guess having 20 pairs of TB shoes, 5 bags, a few clothes and numerous SLGs doesn't make me a regular enough customer

