I ordered the Rogue with Quilting and Rivets in black during PCE last month and I’ve had to exchange it twice so far. The 1st bag had a large section of “wavy” leather on the front. The sides were badly creased and the zipper was a mess on the 2nd bag. I was really hoping that the 3rd time would be a charm, but this bag has flaws too. It’s the best one yet but the left zipper doesn’t operate smoothly and there are copper colored spots on 2 of the feet where the finish is missing, example below.
I could use your help with deciding what to do next. Should I try to suck it up and keep this bag, knowing I may sell it down the road? Should I try to exchange it for the 3rd time, if Coach would even allow it? Should I just give up and get a refund? Are there any other options I haven’t thought of?
What has happened to Coach??? I’ve been completely loyal to this brand for 15 years and I’ve had better experiences buying pre-owned bags from the Bay. I am beyond disappointed and I’d really appreciate your input.

I could use your help with deciding what to do next. Should I try to suck it up and keep this bag, knowing I may sell it down the road? Should I try to exchange it for the 3rd time, if Coach would even allow it? Should I just give up and get a refund? Are there any other options I haven’t thought of?
What has happened to Coach??? I’ve been completely loyal to this brand for 15 years and I’ve had better experiences buying pre-owned bags from the Bay. I am beyond disappointed and I’d really appreciate your input.