HELP PLEASE! Brand new Chanel - is this normal wear and tear?

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significantlysteph

significantlysteph

Member
Sep 8, 2016
18
76
#1
Ladies, I need your expertise! I bought my very first Chanel handbag about a month ago, a classic flap in the jumbo size in caviar with gold hardware and the hardware is already starting to show noticeable sign of use. Is that normal for a bag at that price point?

I'm hesitant to contact the store as I actually had the bag I initially got exchanged because I noticed a nasty scratch on the lock the day after I got it. I don't want them to think that it's me that's reckless with the bag or anything because I'm definitely not.

So my question is; is this normal after using the bag less than 10 times? 14247838_10210872888563039_731832538_o.jpg14233742_10210872888723043_149990764_o.jpg 14233828_10210872887363009_83924168_o.jpg
 
#2
It's not normal wear and tear. Try and see if you can clean those spots with a soft cloth (like those that come with prescription glasses). If not, please take it back, it's definitely not normal, nor acceptable.
 
#3
No.. That is not normal. Regardless you exchanged your first bag you paid a lot of money and want a bag that doesn't have flaws. The longer you wait to contact the store you may have trouble. Did you buy this at a department store or boutique?
 
#5
Jill N said:
No.. That is not normal. Regardless you exchanged your first bag you paid a lot of money and want a bag that doesn't have flaws. The longer you wait to contact the store you may have trouble. Did you buy this at a department store or boutique?
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I bought it at the Hamburg boutique. I'm from Denmark so it's a 4 hour long drive + communication is a bit hard since English isn't mine nor the SA's mother tongue. I understand that I will have to call them soon then.

Thanks for replying
 
#6
ironic568 said:
It's not normal wear and tear. Try and see if you can clean those spots with a soft cloth (like those that come with prescription glasses). If not, please take it back, it's definitely not normal, nor acceptable.
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I tried cleaning it but it didn't help whatsoever. I have now written an email to the SA informing her of the problem.
 
#10
Oh this is not normal nor good. I'm so sorry you've had 2 defective handbags. I would work with my SA right away and return it for a new handbag ASAP. Good luck!
 
#11
Chanel923 said:
No, that is not normal at all. It looked like the metal parts has been oxidize, not scratch. I would not wait for SA response and bring it back ASAP.
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That's what I'm thinking. What could have caused that?
If I could I would take it back straight away but unfortunately the nearest boutique to me is a four hour drive away and in a different country. I just got a reply from the store and they offered to get it repaired if I would send it to them. It does not seem right that I should pay for shipping and have to wait God knows how long before I get it back. I paid 4750€ for it and I'm so disappointed.
 
#12
Tulip2 said:
Oh this is not normal nor good. I'm so sorry you've had 2 defective handbags. I would work with my SA right away and return it for a new handbag ASAP. Good luck!
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If I could I would take it back straight away but unfortunately the nearest boutique to me is a four hour drive away and in a different country. I just got a reply from the store and they offered to get it repaired if I would send it to them. It does not seem right that I should pay for shipping and have to wait God knows how long before I get it back. I paid 4750€ for the bag and I'm so disappointed.
 
#13
significantlysteph said:
That's what I'm thinking. What could have caused that?
If I could I would take it back straight away but unfortunately the nearest boutique to me is a four hour drive away and in a different country. I just got a reply from the store and they offered to get it repaired if I would send it to them. It does not seem right that I should pay for shipping and have to wait God knows how long before I get it back. I paid 4750€ for it and I'm so disappointed.
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I would not accept a repair, quite honestly. It is a brand new bag and I would want a replacement. You should not have to pay for shipping - you should be able to return the bag you have, and have them ship you a brand new bag!
 
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#14
traumamama said:
I would not accept a repair, quite honestly. It is a brand new bag and I would want a replacement. You should not have to pay for shipping - you should be able to return the bag you have, and have them ship you a brand new bag!
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I will do my best to stand my ground and get a replacement. This is really not acceptable and I'm so disappointed!
 
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