YAY! I'm so happy for you OP!!
And I wish you the bestest luck finding the perfect bag for you some time soon in the future!
HELP! Can H Spa fix this long, deep scratch/cut?
- Thread starter CrackBerryCream
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YAY! I'm so happy for you OP!!
And I wish you the bestest luck finding the perfect bag for you some time soon in the future!
@CrackBerryCream, so glad to hear! Thanks so much for taking the time to share your story here, and for coming back with the resolution. We had a terrible experience with a furniture company about 18 months ago (we never imagined a company would behave so unscrupulously) and now do a bit of research prior to larger purchases. Stories like yours help people make informed decisions about where to spend their money!
I am very happy for you @CrackBerryCream but like I said before it bugs me to no end that VC will not adress the damage as a CUT (which it is) but as a scratch.
glad it got resolved for you. Way too much money to get swindled
Congrats on having it resolved in your favor, as it should have been from the start. What an unnecessary drama that the reseller and VC put you through, they should compensate you for your time and distress!
Incidence like this is why I can't buy or sell H bags through these reselling platforms. Just too much "excitement" for me
I recently had bought a suit jacket from Brooks Brother online and it was shipped to me with a cut on the jacket, exactly like the bag you received. It looked like someone slashed it while opening a box (I tore off the tape on the box shipped to me, so it was definitely not me. The plastic wrap to the suit was intact, so someone packed it in without knowing there was a cut, very poor quality control in the shipping department). Luckily BB took it back without giving me a hard time. Even though I was totally innocent, it still gave me plenty of stress and extra work to return/repurchase. Mine was a much cheaper affair in comparison to yours, so you have my complete sympathy on this.
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@CrackBerryCream YAY!!!!! 
I thought they'd refund you! So so sorry that you had to go through this stress and anxiety but as someone earlier mentioned I get the feeling that the first response you got was the standard reply that they probably send out to much lesser issues than yours.
But that aside I wish you all the luck in the world finding your dream bag heaven knows you deserve it!
I thought they'd refund you! So so sorry that you had to go through this stress and anxiety but as someone earlier mentioned I get the feeling that the first response you got was the standard reply that they probably send out to much lesser issues than yours.
But that aside I wish you all the luck in the world finding your dream bag heaven knows you deserve it!
Agree, they are surely using a lot of templates to facilitate communication and also trying to deter customers from knowing/using their rights. At smaller amounts I'm sure some customers won't bother anymore.
What happened with the furniture company? I agree about doing prior research, but then again you never know if it's real customers complaining or if there are competitor's trying to slam their services. I guess in VC's case it is quite clear... I'm also thankful for all the input from everyone here. Made my decision on acting quickly a lot easier.
I would not be surprised if the customer service people in reality think "oh common, it's just a scratch, we have sold much worse than this"...
Congrats on having it resolved in your favor, as it should have been from the start. What an unnecessary drama that the reseller and VC put you through, they should compensate you for your time and distress!
Incidence like this is why I can't buy or sell H bags through these reselling platforms. Just too much "excitement" for me
Sorry this happened to you, but glad it got resolved! I will stick to taking videos of unboxing things... unless it's a low value item or a company known for very good customer service. I agree about the compensation
they should pay me in Birkins ideally@CrackBerryCream YAY!!!!!
I thought they'd refund you! So so sorry that you had to go through this stress and anxiety but as someone earlier mentioned I get the feeling that the first response you got was the standard reply that they probably send out to much lesser issues than yours.
But that aside I wish you all the luck in the world finding your dream bag heaven knows you deserve it!
I'm glad you were right! Yes, I feel the replies didn't consider the graveness of the flaw in the bag at all...
I'm thrilled for you- but ( and this is just me) cautiously optimistic until that $$ is safely back in your account! THEN we party!!
Thank you all!
I'm already eyeing Bs on Collector Square for a change
But also looking out for the one I got on Vestiaire, if it will come online from their headquarter with decent photos... just out of curiosity. Or try my luck in the boutiques or in Paris if lockdown rules ease up at some point. If only my wishlist was getting shorter rather than longer.the cut is there in this photo but has been covered up by a deceptive picture (and a cheating seller + useless VC staff), I hate VC with a great passion. Bunch of crooksMakes sense. Would be very tragic if it happened at the seller's headquarter... on the selling photo from the owner this area is in the shadow and the picture quality not very good to begin with (see attached). So I would also not be surprised if it already happened at the owner's place. It is the only front picture (well and another one with background, but looking the same plus a bit of blur...). There I was hoping "it's just another owner with a bad phone and bad photo skills, but a good value bag". Will never buy another bag without well lit photos again. Even if I get the full refund quickly it's a waste of time and my funds are tied up when I could buy a different one. I start to see those high price purchases like stocks
Scary indeed. Doesn't feel like it's meant to be...