I totally understand. I have a broken toiletry pouch that I would like to have repaired but I’ve been told to take it into the store. I was hoping I could mail it to them. I’ll wait until things are a little better. Good luck with your bags!
Glazing melting again? Anyone?
- Thread starter Moonlym
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I totally understand. I have a broken toiletry pouch that I would like to have repaired but I’ve been told to take it into the store. I was hoping I could mail it to them. I’ll wait until things are a little better. Good luck with your bags!
Haha yes u r absolutely right. I did email and asked them can i courier to them, but in fact they invited me to the nearest store
I am not going anywhere as for now, i am staying home.
Yep, this happened to my 8 year old empriente bag. LV have me generous credit to purchase a new bag for the defect.
Dear all, happy to stumble into this message thread here in this forum as I am also in the same predicament. I purchased the now discontinued Capucines GM bag in 2014 and have never used it really. To my shock, all the edge glazing melted with the glazing marks even EVIDENT imprinted on the dust bag when I checked on it this year. I brought the bag to LV this year hoping, just like you, for them to fix the edge glazing. To my BIGGEST disappointment, they said that they could not repair it and offer to give me a store credit of the last purchase price in 2014. Or if I wanted to they would replace it with the MM but pay for the price difference of $2,500 extra (they mentioned that the price increased because of inflation, DUH, what about me, the price I paid for a defective and damaged product! I was completely shocked with this, besides being a smaller sized MM bag, they were even asking me to pay! I have been an LV customer for 30 years and this type of customer service is simply disgusting. I argued, WHY? You sell me a damaged bag which has given you bad publicity and this is what you offer me? Given that there was a worldwide recall of the Capucines produced in 2013 and 2014 which I unfortunately missed, this is the WORST service ever. This really puts a bad taste for LV and I do hope that lot's of people read our BAD experience of the poor quality workmanship of LV and their horrible customer support. I am still contemplating whether to just get a store credit or bring it to a bag clinic say in London. Customer service at Walmart would be better than this! Any feedback and thoughts would be kindly appreciated 