Experiences with Tiffany's Service? I had a horrible one!

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#19
It's pretty clear the OP is unhappy with being ignored by Tiffany, not that she expected them to replace the bracelet.

Frankly, I would have expected customer service to politely say that because she didn't have the bracelet to corroborate the broken clasp, there wasn't anything they could do for her. But to promise her a call from her local store and then not follow up is poor service. Better to just say they couldn't help right out of the gate.
 
#20
I'm sorry this happened to you boopeep. The whole thing sucks actually. The bracelet shouldn't have disappeared in such a short period of time and Tiffany should have been sympathetic to a customer's situation whatever the outcome as this is part of a courteous business relationship.

I have picked up a few pieces of Tiffany over the years and had those pieces serviced and repaired sometimes the CS is excellent sometimes considerably less so. Basically their product, which it is, is excellent and you were right to let Tiffany know there was a problem. You filed a report with the police and the airline. You are dealing with this In a responsible & business like manner, contacting Tiffany was part of that procedure.

If you feel up to it I'd go back into Tiffany and ask if you were to replace your missing bracelet what would happen if the same thing were to happened again. A product defect should not affect your insurance history.

I travel a fair bit but not as regularly as you. All my travel valuables are insured. I would not like to make a claim which would affect my insurance history because of a product defect. Tiffany should be aware of this.
 
#21
boopeep said:
Hi all,

I am new to posting about Tiffany's on TPF since typically, handbags are my thing.

I recently just received a Tiffany's item for my birthday though, and had a bad experience. I was wondering if any of you have had the same?

Basically, I received an infinity bracelet (the thin one with the double chain and lobster clasp) and wore it without ever taking it off for a little less than a month. Then one day, I remember admiring it as my plane was landing and then once I had exited the airport, it was gone! During that 20 minute time window, I didn't bump into anything. This was late at night and very few people were close by. Even if pick pockets were close by (unlikely because this was a very safe airport), I had a big LV purse with wallet and such that would have been much easier. When I read reviews online, it seemed like a good chunk of people had similar experiences with the clasp breaking, and Tiffany's agreed to replace without much fight. However, in my case, I called customer service, who told me they would have my local store call. My local store never called. I emailed customer service, and the guy told me I must have clasped it wrong (the SA had clasped it for me in store, and I never even took it off!) I emailed the SA that helped me, and she ignored me as well!

At this point, I am bewildered not just because they wouldn't replace, but because they mostly have just ignored me. The one guy that replied told me it must have been my fault because Tiffany's doesn't have any "known design flaws" when clearly this issue as arisen before. Is this just a fluke? Has Tiffany's changed their customer policy recently? Do they just not care because this was my first and only purchase thus far, so I am not VIP?

If anyone has any similar stories, please share!
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This happened to me, keep calling and they should replace
 
#22
Rami00 said:
I am sorry to hear about your horrible experience.


I have only wonderful things to say about Tiffany's customer service. I have taken so many pieces for cleaning, fixing, customized already own Tiffany, broken bracelet with only few beads left on it (and they fixed it without a charge). Never paid a penny.
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This, they have been wonderful in every Tiffany store I went. Always when I go there to look for something, they notice my other items and offer to clean it for me.

I'm sorry you've had such a bad experience, but as previously mentioned, I would go to the store directly and explain your situation. It's harder for Tiffany to trust you on your word, when there is no evidence and you explain per mail or telephone then when you explain to them directly.
 
#24
First I have to say that I always had great service at tiffany. They prob have the best service in the jewelry business that I have used. Sorry to hear about ur loss. I once lost a dbty bracelet. It's heart broken. I know how that feels. I had to use my insurance to replace it. It's prob ur best bet.
 
#25
So sorry to hear about your terrible experience and your loss!

Have you tried contacting the store manager directly at your local Tiffany boutique?

For Christmas a year ago my boyfriend gifted me the Return to Tiffany mini heart pearl bracelet, and knowing how delicate it was, I treated it with the utmost care and diligence (like all of my items). After wearing it occasionally for 3 months, the bracelet snapped. Fortunately it was fixed free of charge and any missing pearl beads would be replaced. Fast forward a few months later, it snapped again - all within a 6 month period since it was purchased.

Long story short - my boyfriend complained to their customer service who directed us to the store manager at the same boutique where the piece was originally purchased. The service was outstanding and they let me exchange the piece for another bracelet from any collection.

Wishing you all the best, xoxo.
 
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